Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: LPG Referral

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour

Summary

Referral Coordinator LPG Referral

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Department: LPG Referral
Work Type: Full Time
Schedule: MondayFriday | 8:00 AM4:30 PM
Pay Range: $20.50$24.09/hour

Make a Difference Behind the Scenes

Join the LPG Referral team as a Referral Coordinator and play an important role in helping patients move smoothly through their care journey. This is a fast-paced, high-volume position where your organization, communication skills and attention to detail directly support our patients, providers and practice teams.

Youll manage incoming and outgoing referral work queues, schedule patients, attach referrals to appointments, obtain authorizations and proactively ensure assigned schedules have the appropriate authorizations in place. Youll process 50+ referrals per day, communicate closely with physician practices and help ensure referrals are complete and routed accurately.

What Were Looking For

• High school diploma/GED required; post-high school education preferred

• At least 1 year of customer service and scheduling experience

• 6 months of Epic experience preferred

• Strong knowledge of medical terminology

• Experience with referrals, InBasket and Epic scheduling strongly preferred

• Knowledge of insurance and authorization processes

• Excellent verbal, written and telephone communication skills

• Strong computer/data-entry skills, including Microsoft Office

• Ability to multitask, adapt quickly and maintain accuracy in a high-volume environment

• Collaborative, team-oriented approach and comfort working in a cubicle-based environment

• Ability to become cross-trained across all assigned service lines

• Bilingual skills are helpful

Starting Pay for External Candidates: $20.50/hour

All external candidates hired into this position will start at $20.50 per hour, regardless of prior experience. Lee Health offers an above-market starting rate for this role. Please apply only if you are comfortable accepting the position at this starting rate.

Remote Work Consideration

Remote work may be considered after successful completion of 90 days working onsite. Remote eligibility is strictly performance-based and is not guaranteed. Employees must consistently demonstrate strong performance, quality, accuracy, productivity, attendance and the ability to independently meet role expectations before remote work may be considered.

If you enjoy a fast-paced environment, solving problems and helping patients navigate the healthcare system, this could be the opportunity for you.

Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.

Requirements

Education:High School diploma or GED equivalent required. Post high school training or college preferred.

Experience:Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.

Certification:N/A

License:N/A

Other:This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.

US:FL:Fort Myers