Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: LPG Referral

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour

Summary

Referral Coordinator LPG Referral

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Department: LPG Referral
Work Type: Full Time
Schedule: MondayFriday | 8:00 AM4:30 PM
Pay Range: $20.50$24.09/hour

Build Your Career at Lee Health

Are you organized, customer-focused and comfortable working in a fast-paced healthcare environment? Join Lee Healths LPG Referral team as a Referral Coordinator and help connect patients with the care they need.

This is a specialized, high-volume role responsible for processing 50+ referrals per day, managing incoming and outgoing referral work queues, scheduling patients, attaching referrals to appointments, obtaining authorizations and ensuring referrals are complete and accurately routed.

Youll work closely with physician practices, providers and internal teams to keep the referral and scheduling process moving efficiently while delivering exceptional service to our patients.

What Youll Bring

• High school diploma/GED required; post-high school education preferred
• 1+ year of customer service and scheduling experience
• 6 months of Epic experience preferred
• Strong medical terminology knowledge
• Working knowledge of referrals and InBasket
• Strong Epic scheduling skills preferred
• Knowledge of insurance and authorization processes
• Excellent verbal, written and telephone communication skills
• Strong computer and data-entry skills, including Microsoft Office
• Ability to multitask, adapt to changing priorities and maintain exceptional accuracy
• Strong listening skills and professional telephone etiquette
• Ability to work collaboratively and become cross-trained across assigned service lines
• Bilingual skills are a plus

Why Lee Health?

At Lee Health, youll be part of a team that values your contributions while providing opportunities to grow your healthcare career.

Benefits may include:

• Medical, dental and vision coverage
• Retirement plan with employer match up to 5%
• Paid time off and holidays
• Tuition reimbursement after one year
• Employee Assistance Program
• Career growth and development opportunities
• A culture focused on making a difference for our patients and each other

Be Valued for Being You.

Remote Work Consideration

Remote work may be considered after successful completion of 90 days working onsite. Remote work is strictly performance-based and is not guaranteed. Eligibility for remote work depends on demonstrated performance, quality, accuracy, productivity, attendance and the ability to independently meet all position expectations.

If youre ready to bring your customer service and scheduling expertise to a role where your work makes a meaningful difference in the patient experience, wed love to hear from you.

Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.

Requirements

Education:High School diploma or GED equivalent required. Post high school training or college preferred.

Experience:Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.

Certification:N/A

License:N/A

Other:This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.

US:FL:Fort Myers