Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: LPG Referral
Work Type: Full Time
Shift: Shift 1/8:00:00AM to 4:30:00PM
Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour
📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🕘 Schedule: Monday Friday | 8:00 AM 4:30 PM
💼 Work Type: Full Time
💲 Pay Range: $20.50 $24.09 per hour
All external candidates will start at $20.50/hour
🌴 Eligible for LOCAL Southwest Florida candidates only
🏡 Remote opportunity available after 90 days of successful onsite performance
Join the team at Lee Health and become part of an organization that is committed to delivering exceptional patient care while supporting professional growth and career advancement. We are seeking a highly organized, detail-oriented Referral Coordinator who understands the importance of timely, accurate, and compassionate coordination of patient referrals within a fast-paced healthcare environment.
This is an excellent opportunity for candidates with prior experience navigating medical referral workflows, insurance authorization processes, specialty scheduling coordination, and provider communication.
Monday through Friday schedule with work-life balance
Competitive compensation with pay above market for this role
Opportunity to work remotely after successful onsite training and performance period
Supportive leadership and collaborative team environment
Career growth opportunities within a nationally recognized healthcare system
Meaningful work that directly impacts patient access to care
Coordinate and process incoming and outgoing patient referrals
Work closely with provider offices, specialty practices, and patients to ensure seamless care coordination
Verify referral accuracy and ensure all required documentation is complete
Navigate insurance and authorization requirements efficiently
Communicate professionally with patients, physicians, and clinical staff
Maintain strong attention to detail while managing high-volume workflows
Help ensure patients receive timely specialty care appointments and follow-up
We are especially interested in candidates who have:
Experience with medical referrals, scheduling, authorizations, or healthcare coordination workflows
Strong understanding of provider office operations and patient access processes
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Strong computer and EMR navigation skills
A positive, team-oriented mindset with strong professionalism
Candidates with prior experience in specialty offices, centralized scheduling, referrals, patient access, or insurance coordination are highly encouraged to apply.
At Lee Health Careers, we believe our team members are the heart of what we do. We are proud to offer a collaborative culture where employees are supported, valued, and encouraged to grow their careers while making a difference in the lives of our patients and community every day.
Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.
Education:High School diploma or GED equivalent required. Post high school training or college preferred.
Experience:Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.
Certification:N/A
License:N/A
Other:This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.
Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.
US:FL:Fort Myers
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