Referral Facilitator LPG - Remote post 90 days on site

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: LPG Referral

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour

Summary

📣 Now Hiring: Referral Facilitator
Location: Onsite (with remote opportunity!)
Work Type: Full Time

🌟 Why Join Us?

• 🏡 Remote Flexibility: Transition to fully remote after 90 days of successful onsite performance
• 🤝 Supportive Team Environment: Work alongside collaborative, patient-focused professionals
• 💙 Meaningful Work: Play a vital role in helping patients access the care they need
• 📅 Work-Life Balance: Consistent schedule to support your routine (adjust if needed)
• 📈 Growth Potential: Gain valuable experience within a dynamic healthcare system
• 💼 Benefits: Competitive pay, comprehensive health coverage, retirement options, and paid time off

💼 About the Role

Are you detail-oriented, organized, and passionate about helping patients navigate their care? Join our team as a Referral Facilitator, where youll play a key role in coordinating patient referrals, ensuring seamless communication between providers, and delivering an exceptional patient experience.

🔑 Key Responsibilities

• Coordinate and process patient referrals accurately and efficiently
• Communicate with physician offices, providers, and internal departments
• Schedule appointments and ensure all required documentation is complete
• Provide excellent customer service via phone and written communication
• Maintain accurate data entry within electronic medical record systems
• Support patients through the referral process with clarity and professionalism

Minimum Requirements

Education:

• High School Diploma or equivalent (required)

Experience:

• At least 1 year of healthcare or scheduling experience
• Minimum 6 months of Epic experience (required)
• At least 1 year in a customer service or customer relations role

💡 Preferred Skills & Qualifications

• Knowledge of medical terminology
• Familiarity with Epic and Cadence systems
• Strong understanding of professional telephone etiquette and active listening
• Excellent verbal and written communication skills
• Ability to collaborate effectively with providers, staff, and multiple departments
• Strong computer skills, including Microsoft Office and data entry accuracy
• Bilingual (Spanish-speaking) is a plus

If you're looking for a role where organization meets patient impactand flexibility is part of your futurewed love to hear from you!

The LPG Referral Facilitator is a highly motivated person who exemplifies great communication skills, multi-tasking skills, flexibility skills, has a teamwork attitude to ensure that we are meeting patients needs, and is adaptable to shifting priorities. While also maintaining proficiency in all duties of a Referral Coordinator, the Facilitator will act as a collaborator and supporter to achieve the departments goals and KPIs. The Facilitator must maintain an exceptional quality of customer service and scores/error rates.

This job facilitates the scheduling process by entering non-epic physician referral orders, and medical records, into our electronic health record system. The Facilitator will be responsible for scanning the referral and medical records, so that it is accessible by ancillary staff. In addition, this job requires to have a working knowledge of referrals, In Basket messages, scheduling, and customer service to effectively communicate to the patients, offices, and physicians about the referrals if necessary.

This position takes multi-tasking to a new level and requires flexibility, as job duties change quickly. Since the responsibilities of the Facilitator are closely linked with those of the Referral Coordinators, effective communication and fostering a team environment are essential components of this role.

The position skill set requires that you have all the knowledge of a Patient Access Specialist II (Please refer to the Patient Access Specialist II position job functions that are listed under the essential job functions section of this job description). One must maintain all those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Requirements

Education: High School diploma or equivalent required.

Experience: Minimum of 1 years healthcare/scheduling experience, with 6 months of Epic experience required. Minimum of 1 years experience in a customer relations role.

Certification: None

License: None

Other: Medical terminology knowledge - preferred Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to communicate with other departments effectively, precisely and clearly, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Proficiency in EPIC and Cadence - preferred Bilingual with the ability to read, write and speak Spanish proficiently, a plus

US:FL:Fort Myers