Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990
Department: Lab - General
Work Type: Full Time
Shift: Shift 2/7:30:00AM to 4:00:00PM
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
**$1,500 sign on for eligible candidates**
Be the friendly face and voice of our laboratory services!
As aCustomer Service Laboratory Assistant I,youll play an important role in creating a positive patient experience. You will beresponsible for providing excellent customer service for LMHS outpatient laboratory services. Performs phone reception including taking calls from customers to provide information, answering questions, and handling complaints in a calm and professional manner. Prints and faxes patient reports as requested. Performs clerical tasks such as filing send out and Infant Screening reports, scanning documents, and operating office equipment such as fax machines, copy machines, and printers.This role goes beyond customer service, youllassist with audits, serve as a resource to the team, create reports, and coordinate with medical couriers for specimen pickups.Performs quality assurance and quality improvement job duties on a daily basis. Assists with patient registration and specimen processing as needed. Performs basic computer skills for data entry and retrieval.
If you enjoy helping others, staying organized, solving problems, and being a reliable resource for your team, this is an opportunity to make a meaningful impact on patients and laboratory operations.
JOB REQUIREMENTS:
Education: High School Diploma or equivalent
Experience: Six months experience in customer service, marketing, or sales
License: None required
Other: Excellent communication and interpersonal skills. Strong customer service skills. Ability to multi-task, problem-solve, and work independently. Excellent telephone skills. Basic knowledge of computer data entry and retrieval.
US:FL:Cape Coral
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