Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Lee Physician Group Contact Center
Work Type: Full Time
Shift: Shift will be assigned upon offer
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
📞 Now Hiring: Patient Access Specialist / Contact Center Representative
📍 ON-SITE Lee Physician Group Contact Center
High-Energy | Fast-Paced | Growth-Focused | Part of Lee Health
We move quickly and so can you!
Step 1: Video interview with Recruiter (via WebEx)
Step 2: Complete required typing test (30 WPM minimum)
Step 3: Same-day interview with leadership (if typing test is passed)
Step 4: Same-day job offer for qualified candidates
📌 Important:
Please download the WebEx application in advance and ensure your camera and audio are working properly before your interview.
This role is fully on-site in our Contact Center. Team members work together in a collaborative, high-energy office environment. Remote work is not available for this position.
If you thrive in a structured setting with real-time team support and leadership presence, this is the place for you.
🚀 Fast Hiring Process Offers often made the same day
📈 Career Growth Large team with strong internal promotion opportunities
💰 Competitive Pay Starting at $20.00/hour (external candidates)
Comprehensive Benefits Full Lee Health benefits package
🏆 Performance-Driven Culture Clear goals, clear metrics, clear growth path
Were seeking motivated, resilient, and detail-oriented professionals who thrive in high-volume, production-driven environments.
As a Patient Access Specialist / Contact Center Representative, you will:
📞 Manage a high volume of inbound and outbound calls
📅 Schedule patient appointments accurately and efficiently
🖥 Navigate multiple systems simultaneously
📊 Meet productivity and quality KPIs after training
🤝 Deliver professional, compassionate service even under pressure
This role is ideal for individuals who enjoy structured goals, accountability, measurable success, and being part of a high-performing team.
📅 Monday Friday
5 shifts per week, 8 hours per shift
🕖 Must have availability between 7:00 AM 7:00 PM
Minimum typing speed of 30 WPM
Successful completion of post-interview typing assessment
Strong computer proficiency and multitasking ability
Excellent communication and customer service skills
Prior high-volume contact center experience
Experience working in KPI-driven or metrics-based environments
Medical, dental, and vision coverage
Retirement savings plans
Paid time off & paid holidays
Wellness and employee assistance programs
Professional development and career advancement opportunities
If you are dependable, performance-driven, and excited to grow within a respected healthcare organization, this is your opportunity to join a team that makes a real impact every day.
Apply today and fast-track your career with Lee Health!
The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
Education:High School Diploma or equivalent required.
Experience:Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.
Certification:N/A
License:N/A
Other:Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.
US:FL:Fort Myers
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