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Senior Network Engineer

Job Details

Location:
Fort Myers, FL

Category:
IT

Type:
Full Time

Schedule:
Days

Job Ref:
63745

Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$104,769.60 - 136,198.40

Position Overview:
As a Webex Contact Center Engineer at Lee Health, you will play a crucial role in managing and optimizing our Webex Contact Center and Cisco Unified Communications Manager systems. You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms, contributing to the efficiency of our business operations.
Key Responsibilities:
Webex Contact Center Management:
  • Oversee the day-to-day operations of Webex Contact Center, ensuring optimal performance and reliability.
  • Configure and maintain contact center features, including routing, reporting, and integration with other systems.
  • Troubleshoot and resolve any technical issues related to the Webex Contact Center platform.
  • Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
Cisco Unified Communications Manager (CUCM):
  • Utilize your knowledge of Cisco Unified Communications Manager for day-to-day operations to manage and maintain the telephony infrastructure.
  • Ensure the availability and functionality of CUCM for business communications.
  • Collaborate with network and IT teams to integrate CUCM with other systems and applications.
  • Perform day-to-day operations and maintenance tasks on Cisco Unified Communications Manager.
Documentation and Reporting:
  • Maintain detailed documentation of system configurations, changes, and incident resolutions.
  • Generate regular reports to monitor system performance and identify areas for improvement.
  • Provide insights and recommendations for optimizing contact center and CUCM operations.
Technical Support:
  • Provide technical support and guidance to end-users and internal teams, ensuring effective resolution of issues.
  • Assist in the development and delivery of training programs for end-users on contact center and CUCM functionality.
Qualifications:
  • Bachelor's Degree or 5 years of experience in lieu of a degree
  • 3 Years of Work-Related Experience
  • Proven experience managing the day-to-day operations of Webex Contact Center.
  • Strong knowledge of Cisco Unified Communications Manager for day-to-day operations.
  • Proficiency in configuring and troubleshooting contact center routing and reporting.
  • Familiarity with telephony and VoIP technologies.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills with an attention to detail.
  • CCNA or CCNP Preferred

US:FL:Fort Myers

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