Location: All locations for full time CSR roles
Department:LPG, Outpatient Rehab, and Outpatient Registration offices
Work Type: Full Time
Shift:6:30:00 AM to 7:00:00 PM - Shifts vary depending on location
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Join Lee Health One of Southwest Floridas Top Employers!
📍 Multiple Locations Flexible Scheduling Growth-Oriented Environment
To be considered for this opportunity, please follow these steps:
Attach your most up-to-date resume with accurate employment dates
Complete all screening questions, including:
Any scheduling limitations
Preferred work location(s)
Prepare for a Webex virtual interview with recruiter Lara King
Download the Webex app in advance
Ensure your device is ready and tested before your scheduled time
Interviews last ~30 minutes arrive on time and dress professionally
💡 Note: This is a full-time role (40 hours/week). Availability Monday through Friday is required, and some locations may require occasional Saturday shifts. Please be upfront about any scheduling limitations.
Whether youre looking to start your career or grow in the healthcare field, Lee Health offers a welcoming, mission-driven culture with real paths to advancement. Youll be part of a trusted, not-for-profit system making a difference in the lives of patients every day.
As a Customer Service Representative (CSR), you will:
Greet and check in patients
Schedule appointments and manage calendars
Verify insurance and process co-pays
Assist with referrals, authorizations, and medical records
Support front desk and business office operations in a high-volume setting
This role is ideal for:
Entry-level candidates who are dependable, tech-savvy, and service-focused
Experienced individuals with medical office, clinic, or hospital front desk experience
Preferred (but not required):
Knowledge of EMR systems or scheduling software
Strong communication and multitasking abilities
Familiarity with insurance verification and medical billing
Full-Time Only: Must be available 40 hours/week
Weekdays required; some roles may include Saturdays
Locations: Fort Myers Cape Coral Lehigh Acres Naples Bonita Springs Estero Sanibel Port Charlotte Babcock Ranch
Hourly Rate: $15.64 $18.75
Medical, Dental & Vision Insurance
Up to 5% 401(k) Match
Tuition Reimbursement after 1 year
PTO & Wellness Programs
Training & Advancement Opportunities
👉 Apply now to take the next step in your healthcare journey. We cant wait to meet you!
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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