Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: LPG Referral
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
Location: Centralized Referrals
Work Type: Full Time
Are you a customer-focused professional who thrives in a fast-paced healthcare setting? The Referral Facilitator role offers the chance to support patients, providers, and your team while helping our department achieve its goals. This is a great next step for current Lee Health team members or an excellent opportunity for external candidates with healthcare experience who want to grow their career with us!
Enter physician referral orders & medical records into the EHR system
Scan and organize referrals/records for accessibility
Communicate effectively with patients, offices, and physicians regarding referrals
Assist with scheduling, In Basket management, and customer service needs
Maintain quality/error rate standards while cross-training across all service lines
This role is ideal for someone who:
Thrives in a dynamic and flexible environment
Values teamwork and collaboration
Wants to grow beyond a Referral Coordinator/Patient Access Specialist II
Enjoys making a direct impact on the patient experience
🎓 High School diploma or equivalent
💻 1+ years healthcare/scheduling experience (6+ months Epic required)
📞 1+ years customer service experience
🩺 Medical terminology knowledge preferred
🌐 Epic Cadence & Microsoft Office skills preferred
🌎 Bilingual (Spanish) a plus
Whether youre an experienced Lee Health team member looking to take the next step, or an external candidate ready to join a mission-driven organization, we encourage you to apply today!
The LPG Referral Facilitator is a highly motivated person who exemplifies great communication skills, multi-tasking skills, flexibility skills, has a teamwork attitude to ensure that we are meeting patients needs, and is adaptable to shifting priorities. While also maintaining proficiency in all duties of a Referral Coordinator, the Facilitator will act as a collaborator and supporter to achieve the departments goals and KPIs. The Facilitator must maintain an exceptional quality of customer service and scores/error rates.
This job facilitates the scheduling process by entering non-epic physician referral orders, and medical records, into our electronic health record system. The Facilitator will be responsible for scanning the referral and medical records, so that it is accessible by ancillary staff. In addition, this job requires to have a working knowledge of referrals, In Basket messages, scheduling, and customer service to effectively communicate to the patients, offices, and physicians about the referrals if necessary.
This position takes multi-tasking to a new level and requires flexibility, as job duties change quickly. Since the responsibilities of the Facilitator are closely linked with those of the Referral Coordinators, effective communication and fostering a team environment are essential components of this role.
The position skill set requires that you have all the knowledge of a Patient Access Specialist II (Please refer to the Patient Access Specialist II position job functions that are listed under the essential job functions section of this job description). One must maintain all those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.
Education: High School diploma or equivalent required.
Experience: Minimum of 1 years healthcare/scheduling experience, with 6 months of Epic experience required. Minimum of 1 years experience in a customer relations role.
Certification: None
License: None
Other: Medical terminology knowledge - preferred Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to communicate with other departments effectively, precisely and clearly, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Proficiency in EPIC and Cadence - preferred Bilingual with the ability to read, write and speak Spanish proficiently, a plus
US:FL:Fort Myers
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