Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: LPG Referral
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour
Starting at $20.50/hour
📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🏥 Department: Lee Physician Group (LPG) Referral
🕗 Schedule: Full-Time | MondayFriday | 8:00 AM 4:30 PM
Lee Physician Group is seeking an experienced Medical Referral Coordinator to join our high-volume centralized referrals team. This role is ideal for professionals who are confident managing complex referral workflows, authorizations, and fast-paced work queues.
Process 50+ internal, incoming, and outgoing referrals daily
Manage assigned referral work queues for completeness and accuracy
Schedule patients and attach referrals to appointments
Obtain and verify insurance authorizations and pre-certifications
Proactively review schedules to ensure authorizations are complete
Maintain communication with assigned practices
Prior medical referral experience required
Experience in a high-volume referral or scheduling environment
Strong knowledge of insurance authorization processes
Detail-oriented, organized, and comfortable working in multiple systems
Starting pay: $20.50/hour (above market)
Comprehensive medical, dental, and vision insurance
Retirement plans with employer contributions
Paid time off, holidays, and sick time
Tuition reimbursement & career development opportunities
Employee wellness programs and supportive team environment
If youre an experienced Referral Coordinator who thrives in a fast-paced healthcare environment, apply today and grow your career with Lee Physician Group.
Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.
Education:High School diploma or GED equivalent required. Post high school training or college preferred.
Experience:Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.
Certification:N/A
License:N/A
Other:This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.
Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.
US:FL:Fort Myers
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