Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901
Department: Public Safety
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate:$21.15 - $27.49 / hour
Under the supervisor of the Director of Public Safety Technology, or their designee, the Public Safety Device Technician is a customer facing position that provides support to the organizations endpoint user environment. Device technicians are responsible for installing, configuring, maintaining, diagnosing, repairing, and upgrading all Public Safety technology hardware and software to ensure optimal performance. Current operating systems include but are not limited to, video management (currently Genetec), electronic access control (currently Genetec), and Infant Protection systems (currently Stanley Hugs). Device technicians are responsible for resolving incidents and tasks using ServiceNow. Additionally, the Device Technician troubleshoots problems and resolves issues in accordance with existing and future master service agreements between Lee Health and technology vendors and in alignment with system policies and procedures. The Public Safety Device Technician provides assistance to onsite and remote end-users in an attempt to troubleshoot issues and correct system or device deficiencies The Device Technician is an essential staff member and is required to respond during emergency and crisis events.
Educational Requirements
Required:
Preferred:
Additional Requirements:
May accept 3+ years of experience in lieu of education.
ExperienceWorking knowledge of network operations and infrastructure
Excellent customer service skills
Commitment to being part of a team
Ability to multi-task and prioritize
Excellent verbal and written communication skills
US:FL:Fort Myers
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