Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Lee Physician Group
Work Type: Full Time
Shift:Set shift assigned upon offer
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
ON-SITE | Above-Market Pay | Career Stability with Lee Health
📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🏢 Work Environment: 100% On-Site (This is not a remote or hybrid role)
Schedule: Full-Time
👩💼 Recruiter Contact: Lara King
If youre heading into 2026 ready for stability, growth, and competitive pay, this opportunity was designed with you in mind.
Lee Health is actively seeking experienced contact center professionals who thrive in high-volume, metric-driven environments and are ready to bring their skills into a respected, mission-driven healthcare organization.
This role is strongly preferred for candidates with prior experience in:
High-volume contact centers
Call centers or customer support hubs
Performance-based service environments with clear KPIs
This position is ideal for individuals who are comfortable with:
Back-to-back inbound calls
Structured workflows and productivity goals
Balancing speed, accuracy, and quality on every interaction
Youll be rewarded with above-market pay, long-term career stability, and the opportunity to grow within one of Southwest Floridas largest healthcare systems.
📞 Handle a high volume of inbound calls (up to 100 per shift)
🗓 Schedule patient appointments accurately and efficiently
💻 Navigate multiple systems while maintaining data integrity
💬 Provide professional, compassionate service on every call
Call Volume: Up to 100 calls per shift
Average Handle Time: ~4.5 minutes
Non-Call Time: Less than 20%
Quality Assurance: 80%+ accuracy (safety, scheduling & patient experience)
Schedule Adherence: 90% or higher
💵 Above-Market Pay
🏥 Medical, Dental & Vision Coverage
🌴 Paid Time Off & Paid Holidays
💰 Retirement Plans with Employer Contributions
📚 Paid Training & Internal Career Advancement
🤝 Supportive, team-oriented culture at Lee Health
Candidates with strong contact center backgrounds, proven reliability, and a desire to enter 2026 with a stable, well-compensated role in healthcare will thrive in this position.
If youre ready to bring your high-volume call experience to a role that values structure, performance, and growth this is your next move.
The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
Education:High School Diploma or equivalent required.
Experience:Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.
Certification:N/A
License:N/A
Other:Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.
US:FL:Fort Myers
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