Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Lee Physician Group
Work Type: Full Time
Shift:Set shift assigned upon offer
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🏢 Work Environment: 100% On-Site (This is NOT a remote or hybrid role)
Schedule: Full-Time
👩💼 Recruiter Contact: Lara King
This role is ideal for candidates with prior high-volume contact center experience. Previous call center or contact center experience is strongly preferred, especially in environments that are structured, fast-paced, and performance-metric driven.
Lee Health is seeking professionals who are comfortable handling back-to-back calls, meeting clear productivity and quality expectations, and consistently delivering excellent service all while earning above-market pay within a stable, mission-driven healthcare organization.
📞 Manage a high volume of inbound calls (up to 100 per shift)
🗓 Schedule patient appointments accurately and efficiently
💻 Navigate multiple systems while maintaining strong data accuracy
💬 Deliver professional, compassionate service on every interaction
This is an ideal role for candidates coming from contact centers, call centers, customer support hubs, or performance-based service environments.
Call Volume: Up to 100 calls per shift
Average Handle Time: 4.5 minutes
Non-Call Time: Less than 20%
Quality Assurance: 80%+ accuracy (safety, scheduling & patient experience)
Schedule Adherence: 90% or higher
💵 Above-Market Pay
🏥 Medical, Dental & Vision Coverage
🌴 Paid Time Off & Holidays
💰 Retirement Plans with Employer Contributions
📚 Paid Training & Career Advancement Opportunities
🤝 Supportive, team-driven culture within Lee Health
The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
Education:High School Diploma or equivalent required.
Experience:Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.
Certification:N/A
License:N/A
Other:Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.
US:FL:Fort Myers
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