Manager, Performance Improvement

Location: Lee Health Corporate Center -4211 Metro ParkwayFort Myers FL 33916

Department: Analytics Center of Excellence

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$117,312 - $158,371.20 / Annual

Summary

The Manager of Performance Improvement (PI) is a strategic and hands-on leader responsible for driving the design, execution, and sustainment of system-wide performance improvement initiatives. This role partners closely with operational leaders and subject matter experts across clinical and non-clinical areas to identify opportunities, implement data-driven solutions, and build a culture of continuous improvement. The manager will oversee a team of improvement consultants and lead high-impact projects aligned with organizational strategic priorities such as quality, access, throughput, cost efficiency, and patient experience.

POSITION RESPONSIBILITIES

• Provide oversight to all performance improvement specialists in preparing project plan so a viability decision can be made
• Assume all administrative duties for performance improvement specialist.
• Work closely with operational leaders identifying project opportunities for system-wide impact to enhance Lee Health mission, vision and values.
• Improvement of our organizations overall effectiveness and capabilities by evaluating possible operational gaps and offering solutions through project of collaborative initiatives
• Implement prioritization and scoring models for better assessment of the incoming project request.
• Provide coaching to local improvement leaders, physicians, and staff in the application of standardized methodologies in Lean and other improvement methodologies (Examples include: Lean Six Sigma DMAIC, GE Cap and Workout, Toyota Kata, Kaizen) as related to project management.

• • Assist with managing the hospital-based repository for Lean and Six Sigma based learning and best practices, as they pertain to growth and training of staff in the areas of Lean Six Sigma, Toyota Kata and Lean Management Systems:
    Project Management responsible for managing Programs and Projects
  • Project Management supporting operational leaders by managing constraints: scope, time, quality and budget
  • Use Business Intelligence and Critical Thinking to role model Data Driven Decision Quality
  • Facilitate: Plan Do Check Act Sessions, Strategic Plan Do Check Act cycles, Root Cause Analysis and 5 Whys, Cause and Effect Diagram "fishbone," 7 Wastes methodology, 8 Healthcare Flows for deeper understanding, 5S workplace organization process, Process Flow Charts and Value Stream Mapping events.
  • Support operational leaders in integration of Daily Management for strategic deployment: Huddle board and visual management connection to system strategies in project management
  • Facilitate Process Change Mastery Sessions using Lean Math and tools including but not limited Bar Chart, Control, Run charts, Histograms, Pareto, Spaghetti Diagrams, and Scatter Plot
  • Facilitate the development of Standard Work Systems
  • Engages with audience through variety of stakeholders in the room: displays ability to connect with range of attendees from executive to front line staff. Ability to pivot the room when needed and think under pressure
  • Ability to demonstrate the quantified impact of the improvement projects

• Coach leaders throughout their Lean Management work, including those at the Tier 1 (department level), Tier II (director and mid-management level) and Tier III (executive level) on project management skills
• Facilitate the implementation of project plans and work closely with the front line teams and middle management in setting up performance improvement projects.
• Lead hi-leverage process improvement projects within the context of the organizations improvement plan as recognized by both locally identified initiatives and divisional priorities.
• Review and analyze detailed labor, labor productivity and other operational performance data on a regular basis, identifying areas of needed improvement and prioritizing those areas for assistance.
• Develop and implement tools that can be used by healthcare leaders to improve processes and monitor results.
• Facilitate the development of action plans and implementation schedules for performance improvement initiatives and recommendations. Assist with the implementation of plans and recommendations when appropriate.
• Establish project scope and timeline with appropriate stakeholders and manage projects to achieve intended objectives while anticipating and communicating deviations from the project timeline.
• Develop and maintain project documentation to include project proposals, charter, scope document, test scenarios, project schedule and test plans, etc. Prepare project status and reports as needed.
• Apply project management techniques to include modeling, evaluating, selecting and implementing appropriate solutions that lead to successful project outcomes, using project tools such as external benchmarking, scorecard analysis, workload measurement, performance improvement theory, cost-benefit analysis, knowledge sharing, coaching and mentoring.
• Additional duties as assigned.

Requirements

• Ability to conduct and interpret quantitative/qualitative analysis and translate into recommended operational actions.
• Advanced computer skills and knowledge of data systems.
• Ability to manage several, complex projects at once.
• Ability to interact with and sometimes direct the work of project and data analysts and consultants in order to achieve project aims and provide mentorship.
• Ability to influence members of project teams to participate in projects fully and achieve results.
• Ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives.
• Must be skilled in exhibiting efficiency, collaboration, candor, openness, and results orientation.
• Proven experience with communication, consulting, interpersonal, presentation, and project skills.
• Initiative and ability to work independently (self-direction), while fostering collaboration and teamwork for maximal efficiency and effectiveness

Educational Requirements

• Bachelors degree in Business, Engineering, Management, Healthcare Services Administration, Nursing, or other clinical field is required.
• Masters degree in Business, Engineering, Management, Healthcare Services Administration, Nursing, or other clinical field is preferred.

Experience Requirements

Additional Requirements

Minimum of five years of experience in a healthcare setting

State of Florida Licensure Requirements

Additional Requirements

Certifications/Registration Requirements

• Project Management Professional (PMP) Certification is required or should be completed in 12 months.

US:FL:Fort Myers