Lead Patient Financial Representative

Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/6:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour

Summary

As a first point of access for Lee Memorial Health System this position acts as a lead resource for our Emergency Department Financial Counselors. Working collaboratively with care givers and performing bed side registrations these individuals coordinate assignments ensure completion and prioritization. These individuals are also responsible for screening for possible assistance through government and/or financial assistance programs. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. These team members also assist with departmental training and act as lead resource for staff in the absence of management.

Requirements

Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required	or

Additional Requirements

Post high school training and prefer Associates Degree or in the process of obtaining degree.

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Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
1 Year	Customer Service	Required	and
2 Years	Healthcare	Required	or
2 Years	Scheduling	Required

Additional Requirements

Experience with Epic is preferred.

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State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

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Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

US:FL:Cape Coral