Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Outpatient Scheduling (OPS)
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
We are looking for an organized, dependable, practical, and driven Lead Outpatient Scheduling Specialist to join our team. The Lead Outpatient Scheduling Specialist meets all of the requirements for the Outpatient Scheduling Specialist and as necessary those of the Outpatient Scheduling Facilitator and are proficient in all areas. Demonstrates and commits to delivering the highest quality patient care with exceptional customer service. The Lead will be a patient advocate, a motivator, a coach, an organizer and a good communicator. Along with the Manager, they will be responsible for the daily functions of the department, which includes 500+ providers and/or 1500 + procedures. The lead will practice the lean principles and embrace process improvement. They will exhibit and demonstrate these principles by leading the daily huddle board, tracking all process improvements, and communicating these to the management team. The lead will be responsible for guiding and monitoring the team with the workflow processes. They will bring a positive attitude, which supports a positive working environment for the team. In addition, they will demonstrate strong listening skills, acknowledging patients/team concerns, always ensuring that we are meeting patients needs. This person will monitor team calls and review the results with the team to provide support and training as needed. One expectation of this job is to lead and coach team members to enable them to meet or exceed their key performance indicators, improve their skills and competencies. The Lead will be responsible to ensure that all team members are delivering the highest quality service to our customers. This person will be a main influence on how the team performs, and therefore, how our department performs. This job requires a highly motivated person that is capable addressing many different tasks in what is often a challenging environment. The lead will manage and resolve team/patient complaints, and communicate to the management team. The lead will participate in the interviewing process, offer and assume the supervisory role in the absence of the manager or director. The Outpatient Scheduling Specialist Lead must maintain their proficiency in all duties of an Outpatient Scheduling Specialist or Outpatient Scheduling Facilitator and will continue to achieve exceptional quality scores/error rate and be cross-trained to schedule in ALL service lines.
| Degree/Diploma Obtained | Program of Study | Required/ Preferred | and/or |
| High School Diploma or Equivalent | Required | ||
| Minimum Years Required | Area of Experience | Required/ Preferred | and/or |
| 2 Years | Scheduling | Required | and |
| 1 Year 2 Years | Facilitator Customer Service | Required Required | and |
Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.
| Licenses | Required/ Preferred | and/or |
| Not Required | ||
| Certificates/Registrations | Required/ Preferred | and/or |
US:FL:Fort Myers
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