Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990
Department: CH Complex Care Center
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 7:00:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
Department: Complex Care
Locations: Travel between Lee Memorial Hospital & Cape Coral Hospital
Schedule: 4x10 hour shifts | 7:00 AM 7:00 PM | Every other weekend
Ready to take the next step in your career? The Complex Care team at Lee Health is looking for a Lead Customer Service Representative who is excited to grow into leadership while supporting patients and teammates.
Complex Care is a specialized program helping patients with chronic or multiple health conditions. We bridge the gap between hospital care and ongoing outpatient support by:
Guiding patients through transitions in care
Supporting those without a primary care provider
Offering immediate follow-up after hospitalization
Our team includes hospitalists, APPs, pharmacists, and social workersall working together to give patients the right care, at the right time, in the right setting.
Provide elbow-to-elbow support for your teammates
Mentor, train, and assist with daily workflows
Support patient registration and scheduling
Collaborate closely with the multidisciplinary care team
Current CSR with strong customer service and patient access experience
A team player ready to step into leadership
Flexibility with shifts, weekends, and travel between hospitals
Passion for helping patients navigate their health journey
This is your opportunity to:
Grow your career into leadership
Work in a supportive, team-focused environment
Make a direct impact on patients with complex health needs
👉 Apply today and take the next step in your Lee Health journey as a Lead CSR with Complex Care!
The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
| Degree/Diploma Obtained | Program of Study | Required/ Preferred | and/or |
| High School Diploma or Equivalent | Required | ||
| Minimum Years Required | Area of Experience | Required/ Preferred | and/or |
| 2 Years | Customer Service | Required | |
And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.
| Licenses | Required/ Preferred | and/or |
| Not Required | ||
| Certificates/Registrations | Required/ Preferred | and/or |
US:FL:Cape Coral
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