Location: All locations for Lee Physician Group Medical Offices and Outpatient Rehabilitation
Work Type: Full Time
Shift: Variable depending on office, but will need Full Time availability
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
As a Customer Service Representative, youll be the first impression for our patients, families, and visitors greeting them warmly, assisting with check-ins, verifying information, scheduling appointments, and ensuring a seamless front-office experience. Youll combine your clerical and administrative expertise with compassionate communication to keep our busy medical offices running efficiently.
Your day will be filled with meaningful interactions and opportunities to support your team and our patients in a fast-paced, professional environment.
Full-Time Monday through Friday (Daytime Hours)
Some office locations include a rotational Saturday
Full-time availability is required we need team members ready to commit to our patients needs!
Youre confident navigating multiple computer systems and learning new software quickly
You bring strong administrative and organizational skills to every task
You excel in a high-volume environment and maintain professionalism under pressure
You love connecting with people and delivering an exceptional patient experience
Clerical/administrative experience required; prior medical office experience preferred
At Lee Health, youre not just starting a job youre joining a mission-driven organization that values compassion, teamwork, and growth. We offer:
Competitive pay
Comprehensive benefits package (medical, dental, vision)
Retirement plan with employer match
Generous PTO & paid holidays
Educational assistance and career development opportunities
Wellness programs & employee discounts
Strong internal mobility for career growth
Submit your application and an updated resume including your work history.
If selected, a Recruitment Assistant will reach out to schedule a WebEx interview (camera required).
After the virtual interview, well match you to the office location that best fits your schedule and commute.
Final steps may include an on-site group interview with office team members.
Ready to bring your clerical skills, positive energy, and passion for patient care to Lee Health?
Apply today and grow your career where your work truly matters with Lee Health! 💙
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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