Location: All locations for Lee Physician Group Medical Offices and Outpatient Rehabilitation
Work Type: Full Time
Shift: Variable depending on office, but will need Full Time availability
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
🌟 Join Lee Health as a Customer Service Representative! 🌟
Are you tech-savvy, quick to learn new software, and energized by face-to-face interactions? Lee Health is looking for full-time Customer Service Representatives to join our Lee Physician Group Offices and Rehab Outpatient offices. This is your chance to combine strong computer skills with a people-first approach in a dynamic healthcare setting.
What Youll Do:
As the first point of contact at the front desk, youll provide excellent customer service to patients, families, and visitors while managing a variety of clerical and administrative responsibilities. Youll work in a fast-paced, high-volume environment that requires attention to detail, professionalism, and the ability to use multiple software systems efficiently.
Schedule & Commitment:
Full Time Shift 1 (early morning to late afternoon/evening)
MondayFriday
Some offices include a rotational Saturday
Full-time availability is required
What Were Looking For:
Candidates who thrive on learning new software and navigating multiple computer applications with ease
Strong technical skills and ability to multitask in a high-volume environment
Passion for face-to-face interaction and patient care
Prior medical office experience preferred
Clerical/administrative experience required
Why Join Lee Health?
Lee Health is more than just a healthcare system its a place where you can grow, belong, and make a difference every day. We offer:
Competitive pay
Exceptional benefits package including medical, dental, and vision coverage
Retirement plan with employer match
Paid time off (PTO) & paid holidays
Educational assistance and professional development opportunities
Wellness programs & employee discounts
Opportunities for internal growth and advancement
Application & Interview Process:
Submit your application with your most up-to-date resume, including employment dates.
If selected to move forward, a Recruitment Assistant will contact you to schedule a WebEx-based interview.
Youll need to download the WebEx application on your phone or computer.
A working camera is required for the interview.
Based on your commute, interview, and preferred schedule, the recruiter will match you to an office location.
Final steps may include an in-person group interview with office staff members.
If youre ready to bring your clerical expertise, strong technical skills, and passion for patient interaction to a leading healthcare organization, we want to hear from you!
Apply today and grow your career with Lee Health!
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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