Location: All locations for full time CSR roles
Department:LPG, Outpatient Rehab, and Outpatient Registration offices
Work Type: Full Time
Shift:6:30:00 AM to 7:00:00 PM - Shifts vary depending on location
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Now Hiring: Full-Time Medical Customer Service Representative
Multiple Locations Flexible Schedules Purpose-Driven Work
Are you passionate about helping others and ready to make a difference in a thriving healthcare environment? Lee Health, a nationally recognized not-for-profit health system in Southwest Florida, is hiring Customer Service Representatives (CSR) to join our patient access and front-office teams.
Whether you're experienced in a busy medical setting or looking to take the next step in your healthcare journey, this is your opportunity to grow with a respected leader in care.
Submit yourupdated resume, including employment dates
Answer allscreening questions, especially location & schedule preferences
Youll receive an invite for avirtual Webex interview with recruiter Lara King
🚨VERY IMPORTANT:
You MUST download the Webex app ahead of timeon thedevice you will use(phone, tablet, or computer)
Download the appat least a day in advanceto ensure it works properly
Interviews arescheduled for 30 minutes pleasebe on time and professionally dressed
Applicants who are late or unable to access Webex at their scheduled time may need to reschedule, so pleaseplan ahead and test your setup early.
Starting pay: $15.64 $18.75/hour
Full benefits: Medical, dental, vision
Up to 5% retirement match
Tuition reimbursement after 1 year
Paid time off + wellness programs
Training & internal career advancement opportunities
Medical office, clinic front desk, or patient registration
Familiarity with EMRs or scheduling systems
High-volume or fast-paced customer service
Strong communication, professionalism, and attention to detail
Fort Myers Cape Coral Lehigh Acres Naples Bonita Springs Estero Sanibel Port Charlotte Babcock Ranch
Full-time availability required: Monday through Friday
Some offices may require 1 Saturday shift per month
At Lee Health, your role goes far beyond answering phonesyoull be part of a team that truly impacts lives. We offer stability, growth, and purpose within one of Floridas most respected healthcare systems.
👉 Apply today and take the next step toward a meaningful healthcare career.The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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