Customer Service Representative - Registration Services - Coconut Point

🌴 Registration Services Representative Coconut Point (Estero, FL)
📍 Location: Coconut Point 23450 Via Coconut Point, Estero, FL 33928
🏥 Department: Registration Services
🕒 Work Type: Full Time
🗓 Shift: 1st Shift | 9:00 AM 5:30 PM
💰 Pay Range: $20.00 $23.50/hour (Minimum to Midpoint)

Are you passionate about delivering an exceptional patient experience from the moment someone walks through the door? Join our tight-knit Registration Services team, where collaboration is at the heart of everything we do. Our team works closely together to ensure a warm, accurate, and efficient registration process for every patient we serve.

You'll thrive here if you love working in a fast-paced, high-volume, professional environment and enjoy being part of a team that supports one another to create the best possible patient experience. This role also includes one Saturday every 68 weeks.

Summary

The Customer Service Representative is responsible for delivering excellent customer service in a team-based environment while managing all aspects of patient business activity within the department. Key responsibilities include:

• Handling inbound calls

• Scheduling patient appointments

• Patient check-in and registration

• Insurance verification, authorization, and pre-certifications

• Processing referrals

• Posting charges and initial collections

• Preparing accurate, well-coded billing

• Maintaining medical records

• Supporting workers compensation, commercial carriers, employee health, and corporate accounts as needed

Late hours, holidays, and weekends may be required. Additional duties may be assigned by department leadership.

📘 Requirements

Education:

• High School Diploma or GED required

Experience:

• < 1 year clerical/administrative experience required

• Insurance or customer service experience preferred

Certifications:

• BLS required in Employee Health; may be required at other locations within 90 days of hire

Skills & Other:

• Excellent communication and interpersonal skills

• IT/computer proficient

• Basic math skills

• Knowledge of insurance verification and medical billing a plus

🌟 Lee Health Benefits Include:

• Medical, dental & vision insurance

• Retirement plan with employer contributions

• Generous PTO & paid holidays

• Tuition assistance & career development programs

• Wellness initiatives & EAP resources

• Employee discounts & recognition programs

If youre energized by helping others and want to grow your career in a supportive, mission-driven environment, wed love to have you on our team at Coconut Point!