Location:Coconut Point -23450 Via Coconut PointEstero FL 33928
Department: Registration Services
Work Type: Full Time
Shift: Shift 1/9:00:00 AM to 5:30:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
We are seeking a friendly, compassionate, and customer-focused individual to join our team as a Customer Service Representative in Outpatient Registration at our Coconut Point location. In this role, you will be the first point of contact for patients and visitors, providing exceptional service and support while performing essential registration and administrative duties.
Greet and assist patients, visitors, and guests in a courteous and professional manner
Accurately register patients for outpatient services
Verify patient information, insurance coverage, and collect co-pays as applicable
Provide clear instructions and directions regarding appointments, procedures, and next steps
Answer incoming calls and respond to inquiries or direct to appropriate departments
Maintain confidentiality and comply with HIPAA and organizational policies
Work collaboratively with clinical and administrative teams to ensure a positive patient experience
Perform data entry and other clerical tasks as assigned
High School diploma or equivalent required
Previous customer service experience, preferably in a healthcare setting
Strong interpersonal and communication skills
Ability to multi-task in a fast-paced environment
Computer proficiency and attention to detail
Knowledge of insurance and medical terminology is a plus
Monday Friday
9:00 AM to 5:30 PM
Coconut Point Outpatient Registration
Collaborative and supportive team environment
Opportunity to make a difference in patients lives every day
Comprehensive benefits package
Career growth and development opportunities
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification: CPR required in Employee Health.
License: None required.
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Estero
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