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Customer Service Representative - Registration Services - Cardio - Med Records Focus

Job Details

Location:
Estero, FL

Category:
Customer Service

Type:
Full Time

Schedule:
Days

Job Ref:
62623

Location:Coconut Point -23450 Via Coconut PointEstero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Customer Service Representative Registration Services (Cardio Medical Records Focus)

Are you looking for a full-time role in healthcare with a great team and opportunities to grow? Lee Health, a nationally recognized and award-winning health system in Southwest Florida, is hiring a Customer Service Representative to join our Registration Services team, specializing in Cardiology with a Medical Records focus!

Position Details:

Schedule: Monday Friday, 8:00 AM 4:30 PM
Rotating Saturdays: Every 5-6 weeks

As a Customer Service Representative, youll assist patients with registration, scheduling, medical record management, and inquiries to ensure a smooth experience. This role is perfect for someone who is detail-oriented and enjoys working in a fast-paced healthcare setting.

Preferred Qualifications:

Prior knowledge of medical records is highly preferred
Strong customer service and communication skills
Ability to multi-task and work efficiently in a busy healthcare setting

Why Join Lee Health?

Consistent schedule with a rotating Saturday
A caring and supportive workplace culture
Great coworkers and a positive team environment
Competitive pay and exceptional benefits (including up to 5% retirement match)
College tuition reimbursement after just one year
Career growth opportunities in healthcare

If you have strong attention to detail, a passion for helping others, and experience with medical records or healthcare administration, wed love to hear from you!

Join Lee Health and be part of a team that makes a difference every day. Apply now!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
Less than 1 YearClerical/AdministrativeRequiredand
InsurancePreferredor
Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.


State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Estero

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