Customer Service Representative - Primary Care - Surfside Outpatient Center

Location:Surfside Outpatient Center -2441 Surfside BlvdCape Coral FL 33914

Department: LPG Primary Care - Surfside

Work Type: Full Time

Shift: Shift 1/7:30:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Customer Service Representative Primary Care (Surfside Outpatient Center, Cape Coral)

Are you looking for a full-time role in healthcare with a great team and room to grow? Lee Health, a nationally recognized and award-winning health system in Southwest Florida, is hiring a Customer Service Representative to join our Primary Care team at Surfside Outpatient Center in Cape Coral!

Position Details:

Schedule: Monday Friday, 5 days a week, 8-hour shifts (variable between 7:30 AM 6:00 PM)
Rotating Saturdays: Every 3-4 weeks

As a Customer Service Representative, youll be the first point of contact for patientshelping with scheduling, check-ins, inquiries, and providing excellent customer service. This role is perfect for someone who enjoys helping others and creating a positive patient experience.

Why Join Lee Health?

Consistent full-time schedule with work/life balance
A caring and supportive workplace culture
Great coworkers and a positive team environment
Competitive pay and exceptional benefits (including up to 5% retirement match)
College tuition reimbursement after just one year
Career growth opportunities in healthcare

If you have strong communication skills, attention to detail, and a passion for helping others, wed love to hear from you!

No prior healthcare experience? No problem! We provide training and support to help you succeed.

Join Lee Health and be part of a team that makes a difference every day. Apply now!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements
Required:

• High School Diploma or Equivalent (GED)

• Less than 1 year of Clerical/Administrative

• Insurance experience and/or customer service

• 1-2 years prior experience required for Lee Health Solutions

• none required

• Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Cape Coral