Location:Lee Health - Lee Convenient Care Locations
Department: Lee Physician Group
Work Type: Full Time
Shift: 6:45:00 AM to 7:15:00 PM
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
🌟 Customer Service Representative Lee Convenient Care (Full Time) 🌟
📍 Locations: Fort Myers & Cape Coral, FL
🩺 Department: LPG Convenient Care Gulf Coast
🚗 Travel Required: This role supports 4 Convenient Care locations and requires regular travel between Cape Coral and Fort Myers offices
💰 Pay Range: $20.00 $23.50/hour
All external hires will start at $20.00/hour. Please ensure this meets your needs before applying.
This position follows a 3 twelve-hour shift schedule (6:45 AM 7:15 PM).
Every other Saturday and Sunday is required
Variable weekday shifts (MondayFriday) based on clinic needs
Flexible availability is mandatory
Schedules are released one week in advance
👉 Please apply only if you can commit to this schedule and flexibility.
Patient check-in and check-out
Appointment scheduling
Insurance verification and billing support
Providing exceptional customer service in a fast-paced, high-volume clinical environment
Traveling between assigned Convenient Care locations in Cape Coral and Fort Myers
💙 Medical, dental & vision insurance
💙 Retirement plans with employer contributions
💙 Paid time off, paid sick leave & paid parental leave
💙 Tuition reimbursement & career development programs
💙 Employee wellness resources & mental health support
💙 Opportunities for growth and advancement across the Lee Health system
👉 Apply today to become part of our patient-focused Convenient Care team supporting communities across Fort Myers and Cape Coral.
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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