Location:Pine Island LPG -1682 NE Pine Island RoadCape Coral FL 33909
Department: LPG Convenient Care - Pine Island Road
Work Type: Full Time
Shift: Shift 1/6:45:00 AM to 7:15:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
🌟 Customer Service Representative Convenient Care (Urgent Care Frontlines) 🌟
Are you ready to be the first smile patients see when they walk into a fast-paced, high-volume Urgent Care setting? Lee Physician Group is looking for an energetic and compassionate Customer Service Representative to join our Convenient Care team.
📍 Locations youll support:
Page Field Lee Convenient Care 4771 S Cleveland Ave, Fort Myers, FL 33907
Metro Outpatient Lee Convenient Care 13340 Metro Pkwy Ste 100, Fort Myers, FL 33966
Pine Island Road Lee Convenient Care 1682 NE Pine Island Rd, Cape Coral, FL 33909
🕗 Schedule Details:
3, 12-hour shifts per week (6:45 AM 7:15 PM)
Every other weekend required (must be open to both Saturdays and Sundays)
Weekday shifts will rotate/alternate based on department needs (schedule provided one week in advance)
Why join us?
Be on the front lines of care, helping patients in urgent and meaningful moments.
Enjoy a predictable 3-day workweek with full-time hours.
Gain experience across multiple Convenient Care locations, building strong teamwork and adaptability.
Play a key role in delivering excellent patient experiences in a dynamic, people-focused environment.
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Cape Coral
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