Location:Westlinks -12801 Westlinks DriveFort Myers FL 33913

Department: Physical Therapy

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM / Monday to Friday / Works weekend shift every 2-3 weeks / rotates amongst staff

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

Home Health Customer Service Representative Scheduler

Schedule: MondayFriday, 8:00 AM4:30 PM
Weekend/Holiday Rotation: Saturday & Sunday approximately every 23 weeks, rotating among team members; holiday coverage is also required.

What Were Looking For

We are seeking a dependable, organized, and patient-focused Customer Service Representative who can thrive in a fast-paced Home Health environment.

Strongly preferred: Candidates with previous Home Health scheduling experience and an understanding of coordinating patient visits, clinician availability, geographic coverage, and changing patient care needs.

The ideal candidate will have:

• Excellent customer service and communication skills
• Strong organization, prioritization, and problem-solving abilities
• The ability to manage multiple priorities and changing schedules
• Strong attention to detail and follow-through
• A dependable, team-oriented approach
• Comfort communicating by phone and email with patients, caregivers, clinicians, and internal teams
• Experience with Epic scheduling/work queues is highly preferred

What Youll Do

• Coordinate and schedule Home Health patient visits based on clinical needs, staff availability, and geographic coverage.
• Manage scheduling work queues and ensure timely follow-up on outstanding items.
• Coordinate rescheduling and coverage when staff availability changes or call-outs occur.
• Partner with the Intake Team to support timely initiation of Home Health services.
• Communicate scheduling changes and challenges to clinicians and leadership.
• Prioritize urgent needs and quickly adapt to changing operational demands.
• Provide professional, compassionate service to patients, caregivers, clinicians, and internal partners.

Why Join Lee Health?

Lee Health offers a comprehensive benefits package designed to support you and your family, including:

• Medical, Dental & Vision Insurance
• Retirement Plan with up to 5% Match
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement after 1 year
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Opportunities for career growth and professional development

If you have Home Health scheduling experience and are looking for an opportunity to make a direct impact on patient care, we would love to hear from you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers