Patient Care Liaison | Full-Time | Cape Coral Hospital Emergency Services

This role serves as a key point of coordination between patients, families, physicians, and hospital staff to support a positive patient experience and efficient Emergency Department operations. The position combines clerical, communication, and care coordination responsibilities to help ensure smooth unit workflow and optimal patient care delivery.

Core Responsibilities

• Serve as a liaison between patients, families, physicians, and clinical staff.
• Support patient satisfaction and a positive care experience.
• Coordinate nursing unit workflow and daily operations.
• Perform clerical and administrative duties for the department.
• Communicate important information to appropriate staff and leadership.
• Identify operational challenges and escalate concerns as needed.
• Assist in problem-solving and recommending alternative solutions.
• Support efficient patient flow within the Emergency Services department.

Ideal Candidate Profile

• Healthcare, hospital, or patient-facing experience.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced emergency care environment.
• Experience with clerical, administrative, or unit coordinator responsibilities.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with multidisciplinary teams.