PRN Customer Service Representative - Rehabilitation Services - Riverwalk and HP Commons

Location:Outpatient Rehab at Riverwalk -8350 Riverwalk Park BlvdSuites 2 and 3Fort Myers FL 33919

Department: Rehabilitation Services - Bass Road

Work Type: Full Time

Shift: Shift 1/7:45:00AM to 5:15:00AM

Minimum to Midpoint Pay Rate:$20.75 - $20.75 / hour

Summary

We are seeking a PRN Customer Service Representative to provide coverage across our Outpatient Rehabilitation clinics. This is a PRN (as-needed) position with no benefits and a set hourly rate of $20.75.

Full-time hours (MondayFriday) are guaranteed from August through the end of May, with the position rotating between two outpatient rehabilitation locations approximately 15 minutes apart:

• Riverwalk: 7:45 AM 4:00 PM (AugustDecember)
• HealthPark Commons: 8:45 AM 5:15 PM (DecemberMay; schedule can be flexible if needed)

While this is a PRN position, full-time hours are guaranteed through the end of May. After that, there may be opportunities to continue working in a PRN capacity or transition into a full-time position if one becomes available; however, future hours and placement cannot be guaranteed.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers