Location:Surfside Outpatient Center -2441 Surfside BlvdCape Coral FL 33914

Department: LPG Rheumatology

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 5:00:00AM / 5x8 hour shifts variable in time frame Monday to Friday

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

Customer Service Representative Rheumatology

Lee Health Medical Group

Primary Location:
LPG Rheumatology Surfside
2441 Surfside Blvd., Suite 106
Cape Coral, FL 33914

Travel Requirement

This position is primarily based at our Cape Coral (Surfside) office, but team members must be willing to travel to other Lee Health Rheumatology locations as needed to support patient care and office coverage.

Travel may include:

• LPG Rheumatology Surfside Cape Coral
• Lee Health Rheumatology The Sanctuary Fort Myers
• LPG Rheumatology Bonita Health Center Estero

Reliable transportation and flexibility to travel between locations during the workweek are required.

Join the Lee Health Rheumatology Team

Lee Health is seeking a compassionate, organized, and customer-focused Customer Service Representative to support our growing Rheumatology practice. As the first point of contact for our patients, you'll help create an exceptional patient experience while supporting providers and clinical staff in a collaborative outpatient setting.

If you enjoy helping others, thrive in a fast-paced environment, and want to build a career with Southwest Florida's leading health system, we'd love to meet you.

Schedule

• Full-Time
• Monday Friday
• Day Shift
• No weekends

Starting Pay

External candidates will start at $20.00 per hour.

Lee Health proudly offers compensation that is above the local market for entry-level healthcare customer service positions.

Responsibilities

• Welcome and register patients for appointments.
• Schedule appointments and coordinate provider calendars.
• Verify insurance and patient demographic information.
• Collect co-pays and process patient payments.
• Answer incoming phone calls and assist patients with questions.
• Maintain accurate electronic medical records.
• Collaborate with providers and clinical staff to ensure efficient patient flow.
• Travel between Rheumatology offices as needed to provide coverage while maintaining excellent patient service.

Why Lee Health?

At Lee Health, we believe our team members are our greatest asset. We are committed to supporting your career growth while providing exceptional benefits and work-life balance.

Benefits Include

• Competitive pay
• Medical, Dental, and Vision insurance
• Retirement plan with up to a 5% employer match
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Opportunities for career advancement throughout Lee Health

If you're looking for a rewarding opportunity to make a meaningful impact while growing your healthcare career, we encourage you to apply today and join the Lee Health Rheumatology team.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Cape Coral