Patient Care Liaison | Emergency Department | Night Shift

This position is essentially a Health Unit Coordinator / Emergency Department Unit Secretary role supporting the Emergency Services team overnight at HealthPark Medical Center.This role would be a strong fit for candidates with experience as aUnit Coordinator, Unit Secretary, Patient Access Representative, Medical Receptionist, Emergency Department Coordinator, or Clerical position in a healthcare setting.

Primary Responsibilities

• Serve as a liaison between:
  • Patients
  • Families
  • Physicians
  • Hospital staff
• Help ensure a positive patient experience.
• Coordinate patient flow within the emergency department.
• Perform clerical and administrative duties for the nursing unit.
• Support efficient unit operations and care delivery.
• Identify operational challenges and escalate concerns appropriately.
• Communicate timely information to nurses, leaders, and other decision-makers.
• Assist with patient admissions, transfers, discharges, and documentation as needed.

Skills This Role Emphasizes

• Customer service and patient relations
• Communication and interpersonal skills
• Multi-tasking in a fast-paced environment
• Organization and attention to detail
• Medical office or healthcare administration experience
• Problem-solving and teamwork
• Computer and electronic medical record (EMR) proficiency

Resume Keywords

If you're tailoring a resume for this role, consider highlighting:

• Patient coordination
• Patient advocacy
• Customer service
• Unit secretary experience
• Medical terminology
• Electronic health records (EHR/EMR)
• Scheduling and registration
• Administrative support
• Hospital operations
• Emergency department support
• Communication and collaboration
• Problem resolution