Location:LPG Pulmonology HealthPark Commons -16420 HealthPark Common DriveFort Myers FL 33908

Department: LPG Pulmonology HP (Based)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

🌬 Customer Service Representative Pulmonology

Lee Health Physician Group (LPG) Pulmonology HealthPark Commons
📍 HealthPark Commons 16420 HealthPark Common Drive, Fort Myers, FL 33908
🕒 Monday Friday | 8:00 AM 4:30 PM
💲 Starting Pay: $20.00/hour (All external candidates start at $20.00/hour)

Why Join Lee Health?

At Lee Health, we believe exceptional patient care starts with exceptional team members. That's why we offer:

Competitive Pay Lee Health pays above market for many entry-level healthcare support positions, with all external hires starting at $20.00/hour

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance
• Retirement Savings Plans with Employer Contributions
• Generous Paid Time Off
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Programs
• Wellness Programs and Resources
• Employee Discounts and Perks

Outstanding Work Environment
Join a highly collaborative Pulmonology team that values kindness, teamwork, and professional growth. Our staff members genuinely enjoy working together, supporting one another, and creating an exceptional experience for every patient who walks through our doors. If you're ambitious, compassionate, and enjoy being part of a positive culture, you'll feel right at home here.

About the Role

As a Customer Service Representative in our Pulmonology practice, you will serve as the first point of contact for patients seeking specialized respiratory and lung care. Your ability to provide outstanding customer service, maintain organization, and support patient access will play an important role in helping patients receive the care they need.

This position is ideal for candidates who enjoy helping others, thrive in a fast-paced medical office environment, and want to build a long-term career with one of Southwest Florida's most respected healthcare organizations.

Key Responsibilities

• Welcome and assist patients with professionalism and compassion
• Schedule and coordinate patient appointments
• Answer incoming phone calls and respond to patient inquiries
• Verify demographic and insurance information
• Manage patient registration and check-in/check-out processes
• Maintain accurate patient records within the electronic medical record system
• Collaborate closely with providers, medical assistants, and clinical staff
• Help ensure a smooth and positive patient experience from start to finish

What We're Looking For

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy healthcare setting
• Positive attitude and team-oriented mindset
• Professionalism and attention to detail
• Experience in a medical office, scheduling, registration, or customer service environment is helpful but not required

Join a Team That Makes a Difference

Our Pulmonology team is passionate about helping patients breathe easier while fostering a workplace culture built on respect, collaboration, and support. If you're looking for a stable MondayFriday schedule, competitive pay, excellent benefits, and an opportunity to grow your healthcare career with an organization that invests in its people, we encourage you to apply.

Start your Lee Health career today and become part of a team dedicated to delivering an exceptional patient experience every day. 🌬💙

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers