Location:Coconut Point -23450 Via Coconut PointEstero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

📞 Customer Service Representative Cardio Contact Center

📍 Coconut Point | Estero, Florida

Location:
23450 Via Coconut Point
Estero, FL 33928

Department: Registration Services
Work Type: Full Time
Shift: Monday Friday | 8:00 AM 4:30 PM
🔄 Rotating Saturday approximately every 46 weeks

💰 Compensation Information

Pay Rate: $20.00 $23.50 per hour

Please note: All external candidates are hired in at $20.00/hour. Lee Health proudly offers above-market starting pay for entry-level healthcare support roles along with exceptional growth opportunities and benefits.

Join a Fast-Paced Cardiology Team Making a Difference Every Day

Lee Health is seeking a compassionate, professional, and highly communicative team member to join our high-volume Cardio Contact Center within Registration Services at Coconut Point.

This role is ideal for someone who genuinely enjoys phone-based patient support, thrives in a busy environment, and understands the importance of creating a positive patient experience with every interaction.

Our Cardiology service line is one of the busiest and most impactful areas within Lee Health, and we are looking for someone who can confidently manage a high volume of inbound calls while maintaining warmth, professionalism, accuracy, and efficiency.

🌟 Ideal Candidate

We are looking for someone who:

• Enjoys phone-based work and communicating with patients throughout the day
• Is comfortable managing high call volumes in a fast-moving environment
• Has strong customer service and communication skills
• Remains calm, organized, and positive under pressure
• Brings prior medical office, scheduling, registration, call center, or healthcare support experience
• Understands the importance of accuracy, compassion, and teamwork in healthcare

🎉 Why Lee Health?

Lee Health offers a comprehensive benefits package and opportunities for career growth within one of Southwest Floridas most respected healthcare systems.

Benefits may include:

• Medical, Dental & Vision Insurance
• Paid Time Off
• Retirement Plans with Match
• Tuition Reimbursement & Career Development
• Employee Wellness Programs
• Opportunities for internal advancement throughout Lee Health

Come join a team where your communication skills, compassion, and ability to help patients truly make an impact every single day.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero