Customer Service Representative - LPG Registration - Coconut Point - Estero

Location:Coconut Point -23450 Via Coconut PointEstero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

Customer Service Representative (CSR) Coconut Point

📍 Location: Coconut Point 23450 Via Coconut Point, Estero, FL 33928
🏥 Department: Registration Services
🕒 Work Type: Full Time
Shift: Monday Friday | 8:00 AM 4:30 PM
📅 Rotating Saturday approximately every 46 weeks

Join Lee Healths Registration Services team in the beautiful Coconut Point area and help create an outstanding first impression for our patients and families. This role is perfect for individuals who enjoy a fast-paced environment, delivering exceptional customer service, and supporting patients through every step of their healthcare experience.

Important Information for Applicants

💲 Starting Pay: All external candidates will start at $20.00/hour

Lee Health is proud to offer compensation that is above market for many entry-level healthcare customer service opportunities in Southwest Florida.

Please apply only if you are comfortable accepting the $20.00/hour starting rate.

What Youll Do

• Greet and assist patients with professionalism and compassion
• Complete patient registration and demographic updates
• Verify insurance and collect required documentation
• Schedule appointments and support front-office operations
• Answer incoming calls and assist with patient inquiries
• Help maintain efficient patient flow and positive patient experiences

What Were Looking For

• Strong customer service and communication skills
• Ability to multitask in a busy healthcare environment
• Professional, dependable, and team-oriented mindset
• Previous healthcare, registration, scheduling, or medical office experience preferred
• High School Diploma or GED required

Why Lee Health?

Competitive pay and comprehensive benefits
Stable MondayFriday schedule
Growth and advancement opportunities
Supportive and collaborative culture
Opportunity to make a direct impact on patient care and experience

If you are passionate about helping others and want to grow your career with one of Southwest Floridas leading healthcare systems, we encourage you to apply today.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero