Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
Location:Golisano Children's Hospital -9981 S. HealthPark DriveFort Myers FL 33908
Department: Customer Service
Work Type: Full Time
Shift: Shift 1/8:00:00AM to 4:30:00PM
Minimum to Midpoint Pay Rate:$21.54 - $25.31 / hour
The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Health. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a guest first culture through role modeling outstanding customer service skills and attitude.
Education:High School diploma or equivalent required. Associates degree preferred.
Experience:A minimum of 3 years experience in customer service role. At least 1 year of experience in a Healthcare setting.
Certification:N/A
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