Customer Service Representative - Peds Behavioral Health - Bimini Square - Cape Coral

Location:Golisano Pediatrics Behavioral Health - Bimini Square -414 Cape Coral ParkwaySuite 104Cape Coral FL 33904

Department: GCHSWF Peds Behavioral Health - Bimini Square

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 5:30:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

🌟 Customer Service Representative Pediatrics Behavioral Health

📍 Location: Golisano Pediatrics Behavioral Health Bimini Square
414 Cape Coral Parkway, Suite 104, Cape Coral, FL 33904

🕒 Schedule: Monday Friday
5 x 8-hour shifts (variable between 7:00 AM 5:30 PM)

💙 Make a Difference Where It Matters Most

Are you passionate about supporting children and families navigating behavioral health journeys? Join our Pediatrics Behavioral Health team in Cape Coralworking in a beautiful, newly developed facility at Bimini Square designed to provide a welcoming, calming environment for patients and staff alike.

As a Customer Service Representative, you are often the first point of contact for families. Your compassion, professionalism, and attention to detail help create a supportive and seamless experience for every child who walks through our doors.

👶 Why Pediatrics Behavioral Health?

This is more than a front desk roleit's an opportunity to:

• Support children and adolescents in meaningful ways
• Work alongside a collaborative, mission-driven care team
• Be part of a growing specialty focused on whole-child wellness
• Build relationships with families who truly value your care and empathy

What Youll Do

• Greet and assist patients and families with warmth and professionalism
• Schedule appointments and manage provider calendars
• Verify insurance and collect necessary documentation
• Handle high-volume calls with efficiency and empathy
• Maintain accurate patient records and ensure smooth front office operations
• Support a fast-paced, team-oriented behavioral health environment

What Were Looking For

• Passion for working with pediatric and behavioral health populations
• Strong communication and customer service skills
• Ability to multitask in a dynamic, high-volume setting
• Previous healthcare or medical office experience preferred
• Positive, team-first mindset with a compassionate approach

💰 Compensation (Clear & Transparent)

All external candidates will start at $20.00 per hour.
Lee Health is committed to offering competitive, above-market pay, with opportunities for growth and internal advancement over time.

🎁 Lee Health Benefits

We believe in taking care of our team just as you care for our patients:

• 🩺 Comprehensive Medical, Dental & Vision Insurance
• 💼 Retirement Plans with Matching Contributions
• 🌴 Generous Paid Time Off (PTO) and Paid Holidays
• 📚 Tuition Reimbursement & Professional Development Opportunities
• 👩 Employee Wellness Programs & Support Resources
• 🏥 Career growth opportunities across the Lee Health system

🌴 Why Cape Coral?

Enjoy working in one of Southwest Floridas most desirable areasclose to beaches, sunshine year-round, and a growing healthcare community.

🚀 Ready to Join a Team That Makes an Impact?

If youre looking for a role where your work truly matters and you can grow within a respected healthcare system, wed love to connect with you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Cape Coral