Customer Service Representative - Peds Behavioral Health - Women and Children's Med Plaza

Location:Women and Children's Medical Plaza -15901 Bass RoadFort Myers FL 33908

Department: HOD HB Peds Behavioral Health - WCMP

Work Type: Full Time

Shift: Shift 1/7:30:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

🧠 Customer Service Representative Pediatrics Behavioral Health

Location: Women & Childrens Medical Plaza
Department: Pediatrics Behavioral Health
Work Type: Full Time
Schedule: Monday Friday
Shift: 5, 8-hour shifts between 7:30 AM 6:00 PM (Variable Hours)

🌟 Make a Meaningful Impact in Pediatric Behavioral Health

Are you passionate about supporting children and families navigating behavioral and mental health needs? Join Lee Health as a Customer Service Representative within our Pediatrics Behavioral Health team, where compassion, patience, and purpose come together.

This role is ideal for individuals who thrive in emotionally sensitive environments and are committed to delivering exceptional service to pediatric patients and their families. Youll be a critical first point of contacthelping create a welcoming, supportive experience for every child who walks through our doors.

💼 What Youll Do

• Provide front-line customer service to pediatric patients and families in a behavioral health setting
• Manage patient check-in/check-out, scheduling, and registration processes
• Handle sensitive conversations with empathy, discretion, and professionalism
• Verify insurance, collect co-pays, and ensure accurate documentation
• Coordinate with clinical staff to support smooth patient flow
• Maintain a calm, organized environment in a dynamic and sometimes high-emotion setting

🎯 Who Were Looking For

• Individuals with a strong interest or background in pediatric behavioral health, mental health, or child development
• Customer service professionals who excel in compassionate communication and emotional intelligence
• Ability to remain calm, patient, and supportive in sensitive or high-stress situations
• Strong organizational and multitasking skills
• Prior healthcare, behavioral health, or pediatric experience preferred

💰 Compensation

Lee Health pays above market value for this role.
All external candidates will start at $20.00/hour

🎁 Benefits That Support You

Lee Health offers a comprehensive and competitive benefits package designed to support your health, well-being, and future:

• Medical, Dental, and Vision Insurance
• Retirement Plans with Employer Contributions
• Generous Paid Time Off (PTO)
• Tuition Reimbursement & Career Development Programs
• Employee Assistance Programs (EAP)
• Wellness Programs & Resources
• Life and Disability Insurance

Why Lee Health?

At Lee Health, youre not just taking a jobyoure joining a mission-driven organization dedicated to caring for our communitys youngest and most vulnerable populations. In Pediatrics Behavioral Health, your role directly supports childrens emotional well-being and long-term success.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers