Customer Service Representative - Outpatient Registration - Coconut Point - Estero

Location:Coconut Point -23450 Via Coconut PointEstero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 3:30:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

🌴 Customer Service Representative Outpatient Registration

📍 Coconut Point | Estero, FL
🕒 Full Time | Monday Friday | 7:00 AM 3:30 PM

💼 Join a Team That Sets the Tone for Patient Experience

At Lee Health, our Registration Services team is often the first impression patients haveand we take that seriously. If you thrive in a fast-paced, people-first environment and enjoy helping others, this is your opportunity to step into a meaningful role where your impact is immediate and valued.

💰 Compensation

Pay Range: $20.00 $23.50/hour
All external candidates start at $20.00/hour
Lee Health is committed to offering above-market starting pay for entry-level roles while providing clear pathways for growth.

🌟 What Youll Do

As a Customer Service Representative, you will:

• Welcome and assist patients with a friendly, professional approach
• Accurately register patients and verify insurance information
• Collect co-pays and explain financial responsibilities
• Maintain patient confidentiality and ensure data accuracy
• Coordinate with clinical teams to ensure smooth patient flow
• Provide exceptional service in a high-volume outpatient setting

What Were Looking For

• High School Diploma or GED (required)
• 1+ year of customer service, healthcare, or administrative experience preferred
• Strong communication and interpersonal skills
• Comfortable working with computers and multiple systems
• Ability to multitask and stay organized in a busy environment

🎁 Benefits That Make a Difference

Lee Health offers a comprehensive and competitive benefits package, including:

• 🩺 Medical, Dental & Vision Insurance
• 💸 Retirement Plans with Matching Contributions
• 🏖 Generous Paid Time Off (PTO)
• 🎓 Tuition Reimbursement & Career Development Programs
• 👶 Family Support Benefits
• Employee Wellness Programs
• 📈 Opportunities for Growth & Advancement within Lee Health

🌈 Why Youll Love This Role

• Consistent MondayFriday schedule (no weekends!)
• Be part of a supportive, mission-driven team
• Make a real impact on patient experience every day
• Work in a beautiful, high-traffic location at Coconut Point

🚀 Apply Today

If you're ready to bring your customer service skills into healthcare and make a difference from day one, we want to hear from you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero