Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908

Department: HOD HB Adult GI

Work Type: Full Time

Shift: Shift 1/9:00:00AM to 5:30:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

💰 Starting Pay: $20.00/hour (All External Candidates)
At Lee Health, we believe in paying above market for entry-level rolesso every external hire for this position starts at a competitive $20/hour.

🌟 Customer Service Representative Adult GI (Gastroenterology)

📍 Location: Medical Plaza One -9800 S Healthpark Drive Fort Myers FL 33908

🕘 Schedule: MondayFriday | 9:00 AM 5:30 PM

💡 What is Adult GI?

Our Adult Gastroenterology (GI) team focuses on diagnosing and treating conditions affecting the digestive systemincluding the esophagus, stomach, intestines, liver, pancreas, and gallbladder.

From common concerns like acid reflux to more complex digestive disorders, this specialty plays a vital role in improving patients comfort, health, and overall quality of life. Its a fast-paced, meaningful area where your work directly supports patients navigating important health journeys.

🚀 Why This Role is Exciting

This isnt just a customer service jobits your entry point into a high-growth specialty within a leading healthcare system.

Youll join a rapidly expanding Adult GI team where:

• Growth = Opportunity (career advancement encouraged!)
• Your voice matters in a high-volume, high-impact environment
• Leadership maintains an open-door policy and actively supports your development

🤝 Team Culture

Expect a workplace that is:

• High-energy & fast-paced
• 🤝 Collaborative and team-first
• 😊 Friendly and supportive
• 🗣 Built on open communication and approachable leadership

Your contributions wont go unnoticedthis team values initiative and recognizes hard work.

🧩 What Youll Do

As a Customer Service Representative, youll be the first point of connection for patients and families:

• Schedule appointments and manage patient calls
• Provide accurate information with empathy and professionalism
• Support front-end operations in a busy specialty clinic
• Help ensure a smooth, positive patient experience

🎯 What Were Looking For

• Passion for helping othersespecially adult patients managing GI conditions
• Strong communication and organizational skills
• Experience in customer service or administrative support (healthcare experience is a plus!)
• Ability to thrive in a fast-paced, high-volume environment

🎁 Benefits at Lee Health

We take care of our team so you can take care of others:

• 🏥 Comprehensive medical, dental & vision insurance
• 💸 Retirement plans with employer contributions
• 🌴 Paid Time Off (PTO) and holidays
• 📚 Career growth & education assistance
• 💪 Wellness programs and employee support resources

🌈 Your Future Starts Here

If youre looking to break into healthcareor grow within itthis is your chance to join a thriving specialty where your work truly matters.

Apply today and be part of a team thats transforming digestive health in Southwest Florida.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers