Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908
Department: LPG Workforce Pool
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour
🌟 Ready to Be a Versatile Customer Service Expert Across Lee Physician Group? 🌟
Join our Float Pool Customer Service Representative (CSR) team and take your career to the next level by supporting a variety of specialties and practices across Lee Physician Group. This role is perfect for someone who thrives in a fast-paced, ever-changing environment and enjoys making a meaningful impact on patient experiences across diverse care settings. 💙
What Youll Do
Travel to multiple practice locations across the region 🚗
Deliver exceptional, patient-centered service across a variety of specialties
Support front-end operations including scheduling, registration, billing, and collections
Adapt quickly to different teams, workflows, and practice environments
Serve as a reliable resource and team player wherever support is needed
🗓 Schedule
Varied, flexible schedule based on department needs
Primarily MondayFriday with weekend coverage as needed
🎓 Education
High School Diploma or GED required
Associate degree preferred
💼 Experience
External Candidates:
2 years of customer service experience required
3 years of medical office front desk experience preferred
Epic EMR experience preferred
Internal Candidates:
1 year of equivalent scheduling or registration experience
CSR experience preferred
💙 Why Join Lee Health? (Benefits That Matter!)
Medical, dental, and vision insurance
Retirement plan with employer match
Generous PTO and paid holidays
Tuition reimbursement & career growth pathways 🎓
Employee wellness programs
Inclusive, supportive team culture
Opportunities to grow into SME, lead, or supervisory roles
Position Overview
The Float Customer Service Representative is responsible for delivering an exceptional patient experience across multiple locations. This role utilizes a practice management system to support scheduling, registration, accurate billing, collections, and maintenance of medical records.
This position requires flexibility to float across all Lee Physician Group and Hospital Outpatient Department locations throughout the region and may include weekend coverage. The Float CSR reports to the assigned Manager or Supervisor.
Education: High School Diploma or GED required. Associates Degree preferred.
Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred.Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
License: Not required.
Certifications: Not required.
Other: Excellent customer service and computer skills required. Ability to solve problems anddemonstrate critical thinking skills. Works weekend and holidays.
US:FL:Fort Myers
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