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Customer Service Representative - LPG - Adult Infectious Disease

Job Details

Location:
Fort Myers, FL

Category:
Customer Service

Type:
Full Time

Schedule:
Days

Job Ref:
89766

Location: 16271 Bass Road, Fort Myers, FL 33908

Department: LPG Adult Infectious Disease

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

Customer Service Representative Adult Infectious Disease
πŸ“ Lee Physician Group (LPG) Multiple Locations | Fort Myers & Cape Coral, FL


πŸ’Ό Position Details

  • Schedule: Monday Friday
  • Hours: 8:00 AM 4:30 PM (Shift 1)
  • Work Type: Full Time
  • Starting Pay: $20.00/hour (non-negotiable for external candidates)

πŸ’‘ Lee Health offers above-market pay for this entry-level role. Please apply if you are comfortable with the starting rate.


🌟 Why Join Adult Infectious Disease?

Step into a specialty that truly makes a difference. Adult Infectious Disease focuses on diagnosing, treating, and preventing complex infectionsfrom chronic conditions to emerging diseases. Youll be part of a team that plays a critical role in patient safety, public health, and life-saving care.

This is an ideal opportunity for someone who:

  • Has an interest in specialty medicine and infectious disease
  • Enjoys a fast-paced, high-impact environment
  • Wants exposure to complex patient care coordination
  • Thrives in a team-oriented, mission-driven setting

πŸ“ Work Locations (Travel Required)

Candidates must be comfortable traveling between sites as needed:

  • LPG Infectious Diseases Bass Road
  • Lee Health Infectious Diseases Lee Memorial Hospital
  • LPG Infectious Diseases Metro Parkway
  • Lee Health Infectious Diseases Bimini Square (Cape Coral)

πŸš— Flexibility is keyour team supports multiple locations to ensure seamless patient care.


🎯 What Youll Do

  • Deliver exceptional customer service to patients, families, and care teams
  • Schedule appointments and coordinate care across multiple providers and locations
  • Manage high call volumes with professionalism and efficiency
  • Assist with patient check-in/check-out and front office workflows
  • Maintain accurate patient information in the electronic medical record
  • Support a collaborative team focused on quality and compassion

What Were Looking For

  • Prior customer service experience (medical office experience preferred)
  • Strong communication and organizational skills
  • Ability to multitask in a high-volume environment
  • Comfortable working across multiple locations
  • Positive attitude with a team-first mindset

πŸŽ‰ Our Culture

We are a high-energy, high-volume team that believes in working hard and having fun. Creating a positive patient experience is at the heart of what we dobut we also value laughter, teamwork, and supporting one another every day.


πŸš€ Ready to Apply?

If youre looking to start or grow your career in healthcare and want to be part of a specialty that truly matters, we encourage you to apply today!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers

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Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
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