Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908
Department: LPG Workforce Pool
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 6:00:00 PM
Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour
Lee Health | External Candidates Welcome
Are you an experienced medical front desk professional who thrives in a fast-paced Primary Care environment? Do you enjoy variety, teamwork, and supporting patients across multiple locations? Lee Health is seeking a dedicated Float Customer Service Representative to support our Primary Care Division.
This role is ideal for candidates with strong medical office experience who are flexible, reliable, and passionate about delivering exceptional patient service.
As a Float CSR, you will provide front desk and patient access support at multiple Primary Care offices across the Lee Health network. Youll play a vital role in ensuring smooth patient flow, accurate documentation, and a positive experience at every visit.
Starting Pay (External Candidates): $21.01/hour
Schedule: Monday Friday with rotational Saturdays
Hours: Variable shifts between 6:30 AM 6:00 PM
Work Type: Full-Time | Float Position (travel between offices required)
Greet and assist patients in a professional, compassionate manner
Manage check-in/check-out and appointment scheduling
Verify insurance, demographics, and referrals
Collect co-pays and process payments accurately
Utilize Epic EMR for documentation and registration
Support multiple Primary Care clinics as needed
Maintain compliance with HIPAA and organizational standards
Required:
Minimum 2 years of customer service experience
Strong communication, organization, and multitasking skills
Reliable transportation and ability to commute between locations
Comfort working in a high-volume medical environment
Highly Preferred:
3+ years of medical office front desk experience
Prior Primary Care setting experience
Epic EMR experience
Strong understanding of patient access and registration workflows
Join one of Southwest Floridas leading healthcare systems
Work in a collaborative, patient-centered environment
Gain exposure to multiple Primary Care practices
Competitive pay and comprehensive benefits package
Opportunities for professional growth and advancement
This role is perfect for candidates who:
Have strong medical front office experience
Are adaptable and comfortable working in multiple locations
Excel in fast-paced, patient-facing environments
Take pride in accuracy, professionalism, and teamwork
If you have Primary Care experience and are seeking a dynamic, full-time opportunity with a respected healthcare organization, we encourage you to apply today and join the Lee Health team.
The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.
Education: High School Diploma or GED required. Associates Degree preferred.
Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred.Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
License: Not required.
Certifications: Not required.
Other: Excellent customer service and computer skills required. Ability to solve problems anddemonstrate critical thinking skills. Works weekend and holidays.
US:FL:Fort Myers
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