Customer Service Representative - Pediatrics ENT - Healthpark Commons

Location:Pediatrics ENT Healthpark Commons -16410 HealthPark Commons DriveFort Myers FL 33908

Department: GCHSWF Peds ENT FM

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

🌟 Customer Service Representative (CSR) Pediatrics ENT 🌟
📍 Location: HealthPark Commons Fort Myers, FL
🏥 Department: GCHSWF Pediatric ENT
🕒 Schedule: Full Time | Monday Friday | 8:00 AM 4:30 PM
💰 Pay Range: $20.00 $23.50/hour (All external candidates start at $20/hour)

Do you love working with children and families? Are you passionate about creating a welcoming, positive experience from the very first interaction? Were looking for a Customer Service Representative to join our Pediatric ENT team in a fast-paced, patient-focused environment.

💡 Why Youll Love This Role:

• Above Market Pay: External candidates start at $20/hour
• Consistent Day Schedule: No nights or weekends
• Mission-Driven Work: Make a difference in the lives of children and their families
• Supportive Team Culture: Work alongside a collaborative and compassionate team
• Career Growth Opportunities: Grow within a respected healthcare system

🎯 What Youll Do:

• Greet and check in patients with warmth and professionalism
• Assist with scheduling appointments and managing patient flow
• Answer phones and provide accurate information to families
• Verify insurance and maintain accurate patient records
• Support clinical staff to ensure smooth daily operations
• Deliver a high level of customer service in a busy pediatric setting

What Were Looking For:

• Passion for working with children and families 💕
• Strong communication and interpersonal skills
• Ability to multitask in a high-volume environment
• Team player with a positive, can-do attitude
• Reliable, organized, and detail-oriented
• Previous medical office or customer service experience preferred

💬 Make an Impact Every Day
If youre ready to bring compassion, energy, and professionalism to a role where it truly matters, wed love to meet you. Join a team that values your work and pays above market while making a difference in pediatric care.

👉 Apply today and be part of something meaningful!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers