Lee Health
is located in
Fort Myers/
Cape Coral,
Florida
Location:Bonita Health Center -3501 Health Center BlvdSuite 1119Estero FL 34135
Department: GCHSWF Peds Behavioral Health - BHC
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 5:30:00 PM
Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour
👶💙 Lead Customer Service Representative Pediatrics Behavioral Health 💙🧠
📍 Location: Bonita Health Center Estero, FL
🕒 Schedule: Full Time | MondayFriday | 7:00 AM 5:30 PM (5, 8-hour shifts)
💲 Pay: $21.01 $24.69/hour
Join a compassionate Pediatric Behavioral Health team where your leadership and customer service skills help support children and families when they need it most.
Lead daily front-end operations in a busy pediatric practice
📞 Manage calls, scheduling, check-in/out, and patient flow
🧾 Handle insurance verification, referrals & authorizations
💳 Support billing, collections & accurate documentation
🤝 Act as a go-to resource for staff in the absence of a supervisor
2+ years of customer service experience
Strong communication & problem-solving skills 💬
Detail-oriented & team-focused mindset
Passion for working in a pediatric environment 👧👦
Motivation to grow into future leadership opportunities
Meaningful work supporting kids & families
Leadership growth potential 📈
Team-oriented, fast-paced environment
Ready to step into a leadership role and make an impact? Apply today!
The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.
US:FL:Estero
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