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Lead Customer Service Representative - Allergy - Page Field

Job Details

Location:
Fort Myers, FL

Category:
Customer Service

Type:
Full Time

Schedule:
Days

Job Ref:
88522

Location:LPG at Page Field -4761 S Cleveland AveFort Myers FL 33907

Department: LPG Allergy

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour

Summary

🌿 Lead Customer Service Representative Allergy 🌿
Take the lead in creating an exceptional patient experience while supporting a dynamic specialty team!

πŸ“ Location: LPG at Page Field
πŸ₯ Department: LPG Allergy
πŸ•’ Work Type: Full Time
Schedule: Monday Friday | 8:00 AM 5:00 PM


πŸ’Ό About the Role

As a Lead Customer Service Representative, youll play a key leadership role in ensuring smooth front-end operations in a fast-paced Allergy practice. Youll support both patients and team membershelping deliver outstanding service while guiding daily workflows and mentoring staff.

This is a great opportunity for someone ready to step into leadership while staying hands-on in patient interaction and administrative coordination.


🌟 Key Responsibilities

  • Serve as the go-to leader for front office staff, providing guidance, training, and support
  • Ensure an excellent patient experience from check-in to check-out
  • Coordinate daily operations including scheduling, registration, and patient flow
  • Assist with insurance verification, authorizations, and referrals
  • Resolve patient concerns professionally and efficiently
  • Monitor team performance and help implement process improvements
  • Maintain accurate documentation and ensure compliance with policies and procedures

Qualifications & Requirements

πŸŽ“ Education

  • High School Diploma or Equivalent Required

πŸ’Ό Experience

  • Minimum of 2 years of Customer Service experience Required

πŸ“ˆ Additional Requirements

  • Demonstrated interest in career growth and development
  • Motivated to return to school to pursue a degree and advance within the department into a leadership career path

πŸ’° Compensation

$21.01 $24.69 per hour (based on experience)


🎁 Benefits (Full Time)

  • Competitive pay
  • Health, dental, and vision insurance
  • Retirement plans with employer contributions
  • Paid time off & holidays
  • Career growth and leadership development opportunities

🌟 Why Join Us?

Join a supportive Allergy team where your leadership makes a real impactboth for patients managing chronic conditions and for the team delivering their care. If youre ready to lead with purpose and grow your career, this role is for you.

The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/orHigh School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or2 YearsCustomer ServiceRequired

Additional Requirements

And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.


State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/orNot Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or

US:FL:Fort Myers

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