Location:The Sanctuary - Outpatient Center -8960 Colonial Center DriveFort Myers FL 33905
Department: Rehabilitation Services - Sanctuary
Work Type: Full Time
Shift: Shift 1/9:45:00 AM to 6:15:00 AM
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
🌿 Join Our Team at Outpatient Rehabilitation at The Sanctuary! 🌿
Customer Service Representative (CSR)
📍 The Sanctuary Outpatient Center
8960 Colonial Center Drive | Fort Myers, FL 33905
🕘 Schedule: Monday Friday | 9:45 AM 6:15 PM
Are you someone who thrives in a fast-paced healthcare environment and finds fulfillment in helping patients navigate their care journey? Our Outpatient Rehabilitation team at The Sanctuary is seeking a highly empathetic, patient-focused Customer Service Representative who enjoys delivering exceptional service while supporting a busy and collaborative therapy practice.
This role is perfect for someone who is organized, technically savvy, and passionate about creating a positive patient experience for individuals receiving rehabilitative care such as physical therapy, occupational therapy, and speech therapy.
As a Customer Service Representative, you will serve as a key point of contact for patients, therapists, and care teams while helping ensure the smooth daily operations of our outpatient rehabilitation office.
Responsibilities include:
Welcoming and assisting patients during check-in and check-out
Managing high-volume phone lines and responding to patient inquiries
Scheduling and coordinating therapy appointments
Verifying insurance eligibility and benefits
Obtaining authorizations, referrals, and pre-certifications for therapy services
Collecting copays and patient balances at the time of service
Maintaining accurate patient information and documentation in the EMR system
Collaborating closely with therapists and clinical staff to ensure an excellent patient experience
Supporting a high-volume outpatient rehabilitation clinic with professionalism and efficiency
The ideal candidate is compassionate, detail-oriented, and comfortable multitasking while maintaining a warm and welcoming presence for patients who may be recovering from injuries, surgery, or chronic conditions.
Minimum Qualifications:
High School Diploma or GED required
Prior medical office experience strongly preferred, particularly in high-volume environments
Experience with patient scheduling, insurance verification, and front desk workflows preferred
Strong computer and EMR navigation skills
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced clinic setting
Working in rehabilitation means being part of a team that helps patients regain strength, mobility, and independence every day. Your role at the front desk is essential in creating a supportive, organized, and compassionate environment for patients during their recovery journey.
If you are someone who loves helping people, thrives in a high-volume healthcare setting, and takes pride in delivering outstanding service, we would love to meet you.
Apply today and be part of a team dedicated to helping our community heal and recover.
RequirementsEducation: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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