Location:Lee Health -2776 Cleveland AveFort Myers FL 33901
Department: HOD HB Peds Primary - Page Field
Work Type: Full Time
Shift: Shift 1/6:00:00 AM to 6:00:00 PM
Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour
📞 Patient Access Specialist Pediatrics Primary (Page Field)
Behind the Scenes Role Supporting Pediatric Care
👶 Do you enjoy working in Pediatrics but prefer a non-clinical role?
Our Pediatrics Primary team at Page Field is seeking a Patient Access Specialist who enjoys helping patients and families while working in a fast-paced contact center environment.
This role plays an important part in supporting pediatric patients by ensuring families receive excellent service, clear communication, and a smooth experience when contacting our office. While you may be behind the scenes, your work directly impacts the care our young patients receive. 🧸💙
Full-time 40 hours per week
Typically 45 shifts per week based on clinic needs
Flexible availability preferred
Contact Center Hours: Monday Friday | 6:00 AM 6:00 PM
👩 Supportive Team Culture Work alongside healthcare professionals who truly care about children and their families.
🧸 Meaningful Work Help create a positive experience for pediatric patients and their caregivers.
🤝 Team Environment We work collaboratively and support each other to ensure every family receives excellent service.
💙 Make a Difference Even behind the scenes, your role helps improve the overall patient experience.
📞 Someone who enjoys a high-volume call center environment
💻 Strong technical and computer skills
🤝 A reliable, team-oriented professional
🌟 A passion for helping pediatric patients and their families
If you are looking for a rewarding role supporting pediatric care while working behind the scenes, we would love to have you join our team!
The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
Education: High School Diploma or equivalent required.
Experience: Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.
Certification: N/A
License: N/A
Other: Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.
US:FL:Fort Myers
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