Supervisor Patient Access

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: Registration Services

Work Type: Full Time

Shift: Shift 2/11:00:00AM to 7:30:00PM

Minimum to Midpoint Pay Rate:$23.57 - $31.83 / hour

Summary

Leadership Opportunity!!!!

Responsible for directing the daily operations of Emergency Department Patient Access staff, the supervisor also assists with oversight of the team members at other registration entry points within the assigned facility. This role ensures Patient Access processesincluding pre-registration, registration, insurance verification, and point-of-service collectionsare performed efficiently, accurately, and in compliance with all applicable regulatory and payer requirements.

The supervisor works closely with physicians, clinicians, and campus leaders to ensure every patient encounter is managed with compassion, accuracy, and efficiency while supporting safe patient identification and the organization's revenue cycle objectives.

The ideal candidate is a collaborative healthcare leader with strong operational, communication, and leadership skills who thrives in a fast-paced Emergency Department environment. This individual is committed to operational excellence, employee development, and delivering outstanding patient care while supporting the financial goals of the organization.

Key Responsibilities

• Supervise daily Patient Access operations, including pre-registration, registration, insurance verification, and point-of-service collections.
• Ensure compliance with EMTALA, Medicare, Medicaid, payer requirements, debt collection laws, Red Rules, and patient identification standards.
• Oversee the identification and referral of patients for financial assistance programs, including Medicaid, Medicare, Disability, and financial counseling services.
• Coach, mentor, train, and develop Patient Access team members while monitoring performance, productivity, and quality outcomes.
• Develop and maintain staffing schedules to ensure continuous 24/7 departmental coverage.
• Foster a compassionate, patient-centered culture that balances an exceptional patient experience with revenue cycle performance.
• Monitor internal controls related to accounts receivable and cash receipt functions.
• Manage departmental budgets and support organizational financial goals.
• Serve as a role model for professionalism, customer service, integrity, and Lee Health's values.

What We're Looking For

We are seeking a dependable, flexible leader who can effectively adapt to changing operational needs in a dynamic Emergency Department environment. This role requires strong critical thinking, sound decision-making, and the ability to lead teams through fast-paced and emotionally charged situations while maintaining a focus on quality, compliance, and exceptional service.If you are passionate about developing high-performing teams, improving patient access across the healthcare system, and making a meaningful impact on the patient experience, we encourage you to apply for this leadership opportunity at Lee Health.

*** This position may require schedule flexibility, including occasional weekends, based on operational needs.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orAssociate'sPreferred

Additional Requirements

Two years of formal education or training beyond high school required. Associate Degree preferred and/or certification through NAHAM or AAHAM.

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Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or3 YearsPatient Registration/Business OfficeRequiredor3 YearsBusiness OfficeRequired

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State of Florida Licensure Requirements

LicensesRequired/
Preferredand/orNot Required

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Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferredand/or

US:FL:Fort Myers