Patient Experience and Engagement Specialist

Location:Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912

Department: Patient Experience and Engagement

Work Type: Full Time

Shift: Shift 1/ to

Minimum to Midpoint Pay Rate:$44.40 - $57.71 / hour

Position Summary

Lee Health is seeking a dynamic and experienced Patient Experience and Engagement Specialist to play a key role in advancing our mission of delivering exceptional patient-centered care.

This position serves as an integral partner in system-wide efforts to implement and sustain initiatives that drive excellence in both patient experience and team engagement. The Specialist will act as a mentor, coach, and consultant across the continuum of carehelping leaders and teams adopt evidence-based practices that foster a high-performing, patient-centered culture.

This role collaborates closely with physicians, leaders, and interdisciplinary teams to assess needs, design and implement solutions, and evaluate outcomes that support organizational transformation and continuous improvement.

Key Responsibilities

• Serve as a trusted advisor and facilitator to support patient experience and engagement initiatives across Lee Health
• Partner with physicians, leaders, and staff to conduct needs assessments and identify improvement opportunities
• Design, develop, and implement evidence-based strategies to enhance patient-centered care and team engagement
• Lead and facilitate workshops, training sessions, and improvement initiatives across multiple levels of the organization
• Provide coaching and mentorship to leaders, providers, and staff to support culture transformation and performance improvement
• Drive adoption of best practices in organizational development, change management, and patient experience
• Evaluate program effectiveness and continuously refine strategies to ensure sustained outcomes
• Support the development of leadership programs for high-potential talent, frontline leaders, and system leadership

Required Qualifications

Education:

• Bachelors degree (required)
• Masters degree (preferred)

Experience:

• Minimum of 7 years of professional experience in organizational development, culture transformation, or a related field
• Proven experience in leading organizational transformation initiatives
• Demonstrated success in building and delivering leadership development programs across multiple levels (executives, physicians, leaders, and frontline staff)
• Experience in coaching, change management, and performance improvement

Skills & Competencies

• Strong facilitation and presentation skills with the ability to engage diverse audiences
• Exceptional communication and relationship-building abilities
• Expertise in coaching and mentoring individuals and teams
• Ability to influence without direct authority and drive change across a complex organization
• Strategic thinking with a hands-on, collaborative approach
• Strong analytical and problem-solving skills

Licensure / Certifications

• No specific licensure required
• Relevant certifications in coaching, organizational development, or change management are a plus

Why Join Lee Health?

At Lee Health, youll be part of a mission-driven organization committed to transforming care delivery and elevating the patient experience. This role offers the opportunity to make a meaningful impact by shaping culture, developing leaders, and driving system-wide improvement.

US:FL:Fort Myers