Outpatient Scheduling Specialist

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour

Summary

A Great Opportunity to Join Lee Health

Lee Health is seeking an experienced Outpatient Scheduling Specialist to join our high-volume scheduling team at the conveniently located Orion Building, near our Gulf Coast Medical Campus in central Fort Myers.

For external candidates, the starting rate for this position is $20.50/hour. Lee Health is proud to offer above-market starting pay for entry-level opportunities, along with a comprehensive benefits package.

What Our Outpatient Scheduling Team Is Looking For

We are looking for a patient-focused, dependable, and highly organized professional who can thrive in a fast-paced, high-volume environment.

The ideal candidate will have:

• Strong medical scheduling experience, preferably scheduling outpatient procedures
• Strong technical aptitude and the ability to quickly learn and navigate multiple computer systems
• Experience managing a high volume of calls while maintaining accuracy and professionalism
• Excellent communication, active listening, and customer service skills
• Patience and empathy when assisting patients with questions or scheduling needs
• Exceptional attention to detail and accuracy
• Strong organizational and prioritization skills
• The ability to multitask and remain focused in a fast-paced call environment
• A commitment to providing an excellent patient experience

What You'll Do

As an Outpatient Scheduling Specialist, you will help coordinate timely access to care by:

• Managing a high volume of incoming patient calls
• Scheduling outpatient-based procedures accurately and efficiently
• Communicating appointment information and scheduling requirements clearly
• Coordinating scheduling details across departments and services
• Using multiple computer systems to document and manage scheduling information
• Balancing call volume, efficiency, accuracy, and exceptional patient service

Success in this role requires someone who is comfortable with technology, can handle a high volume of calls, communicates exceptionally well, and maintains patience and attention to detail throughout the day.

Why Join Lee Health?

Lee Health offers a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Retirement Plan with up to 5% employer match
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement after one year
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employee wellness and support programs

Important Application Requirement

Please submit your most updated resume with complete employment dates. A current resume with employment dates is required for consideration of this position.

If you have a strong background in medical scheduling and are ready to join a collaborative team supporting patients throughout their outpatient care journey, we encourage you to apply.

Join Lee Health and build your career with a team that puts patients first.

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequired

---

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or1 YearCustomer ServiceRequired

---

State of Florida Licensure Requirements

LicensesRequired/
Preferredand/orNot Required

---

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferredand/or

---

Other Requirements

Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

US:FL:Fort Myers